Client Relationship Executive
Provation
Job Overview
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Job Description
Job Summary
The Client Relationship Executive role at Provation focuses on nurturing and expanding relationships with existing healthcare clients to drive long-term value and revenue growth. This position is exclusively centered on account management with a strong emphasis on upselling and cross-selling in the current customer base.
Key Responsibilities
- Client Relationship Management & Customer Success: Build trust with clinical, operational, and executive stakeholders; align solutions with customer goals; and partner with client success teams for strategic advising.
- Account Expansion: Identify unmet needs, propose upsell and cross-sell solutions, and develop growth-focused account plans.
- Technical & Product Knowledge: Understand product features relevant to clinical and operational contexts, integration with EHRs, HIPAA compliance, and data security.
- Data-Driven Decision Making: Use CRM and analytics tools to monitor engagement, forecast growth, and interpret healthcare market trends to refine account strategies.
- Communication & Negotiation: Tailor messaging across clinical, IT, and finance sets while navigating procurement cycles and budget constraints.
Performance Metrics & KPIs
- Revenue growth through upselling and cross-selling.
- Increased account penetration and product adoption.
- Forecast accuracy in monthly and quarterly sales.
- Quality demos for new feature rollouts.
- Timely account planning and CRM updates.
Required Qualifications
A Bachelor’s degree in a related field with 3+ years of experience in healthcare technology or SaaS environments is required. Candidates should have a proven track record in upselling and cross-selling, experience with CRM tools like Salesforce or HubSpot, and a data-driven mindset.
Additional Information
The role may require 15-20% travel. Provation, now part of Fortive Corporation, is a leader in healthcare software and SaaS solutions with a commitment to empowering providers and delivering quality healthcare.
Key skills/competency
- Account Management
- Client Relationship
- Healthcare
- SaaS
- Upselling
- Cross-selling
- CRM
- Data Analytics
- Technical Fluency
- Communication
How to Get Hired at Provation
- Research Provation's culture: Understand their mission, values, and recent news.
- Customize your resume: Highlight healthcare and SaaS experience.
- Showcase your CRM skills: Emphasize Salesforce, HubSpot, and analytics expertise.
- Prepare for behavioral interviews: Practice scenarios on client management.
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