Associate Technical Writer

About Protegrity

At Protegrity, we lead innovation by using AI and quantum-resistant cryptography to transform data protection across cloud-native, hybrid, on-premises, and open source environments. We leverage advanced cryptographic methods such as tokenization, format-preserving encryption, and quantum-resilient techniques to protect sensitive data. As a global leader in data security, our mission is to ensure that data isn’t just valuable but also usable, trusted, and safe. Protegrity offers the opportunity to work at the intersection of innovation and collaboration, with the ability to make a meaningful impact on the industry while working alongside some of the brightest minds. Together, we are redefining how the world safeguards data, enabling organizations to thrive in a GenAI era where data is the ultimate currency. If you're ready to shape the future of data security, Protegrity is the place for you.

Associate Technical Writer Role Overview

As an Associate Technical Writer, you'll create, update, and peer-review technical user guides, reference guides, programming guides, and all product documentation for our cutting-edge data security software. You will provide editorial support for product descriptions, release notes, corporate security policies, performance reports, security reports, and white papers on various use cases of Protegrity products and data security technology solutions. If you have a strong technical background, excellent command of the English language, and a passion for writing and editing technical documentation, we want to hear from you.

Responsibilities

• Organize material, write, edit, and publish new and existing product documentation for a sophisticated security technology user audience.
• Work with the Documentation Manager to participate in efforts to peer review, restructure, optimize, improve, and expand the product documentation set.
• Participate in efforts to mentor junior writers in documentation activities.
• Interpret product specifications and incorporate them into product documentation.
• Work with Product Management, R&D, and QA teams to gather documentation requirements.
• Interview and interact with R&D and QA teams to interpret product specifications.
• Gather information and research material to develop an in-depth knowledge of product technologies.
• Create graphics and illustrations such as process and data flows.
• Contribute content for presentations, white papers, web pages, and any materials used for internal or external communication about Protegrity products.

Qualifications

• Bachelor's degree in English, Communications, Technical Writing, or a related field.
• 2 years of relevant experience writing highly technical software documentation targeted to audiences of various skill levels.
• Strong attention to detail and ability to work independently.
• Ability to understand and explain complex technical concepts in a clear and concise manner.
• Ability to be immersed in the technology and very quickly develop product knowledge.
• Excellent command of written and spoken English language, including software development vocabulary.
• Exhibit excellent analytical and problem-solving skills.
• Familiarity with the markdown markup language.
• Expert knowledge of the Microsoft Office suite.
• Experience creating graphics using PowerPoint, Visio, SnagIT, or other drawing tools.
• Strong technical educational background; Software engineering or QA background is a big plus!
• Experience with source control tools, such as Subversion, GIT.
• Experience in generating HTML (web) product help, and online help.

Desired Skills

• Prior experience in writing and editing product and service documentation for data security software products.
• Experience in developing training materials for technology users.
• Experience in working with offshore authors and engineers.
• Experience with wikis and task tracking systems, ideally Confluence and JIRA.
• Experience with bug tracking systems such as JIRA.
• Familiarity with Agile methodologies and software development lifecycle.

Background Check and Benefits

Should you accept this position, you must consent to and pass a Background Investigation, which includes (subject to country law), extended education, and additional criminal and civil checks. We offer a competitive salary and comprehensive benefits with generous vacation and holiday time off. All employees are also provided access to ongoing learning & development.

Diversity and Inclusion

Ensuring a diverse and inclusive workplace is our priority. We are committed to an environment of acceptance where you are free to bring your full self to work. All qualified applicants and current employees will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Privacy Notice

Please reference Section 12: Supplemental Notice for Job Applicants in our Privacy Policy to inform you of the categories of personal information that we collect from individuals who inquire about and/or apply to work for Protegrity USA, Inc., or its parent company, subsidiaries, or affiliates, and the purposes for which we use such personal information.

Key skills/competency

• Technical Writing
• Data Security
• Cryptography
• Software Documentation
• Content Creation
• Editing
• Markdown
• Agile Methodologies
• Product Management
• Research