Operations Manager

About Prosana

Are you ready to take the reins of a category-defining beauty brand and turn rapid growth momentum into a finely-tuned machine? Our client, Prosana, is a fast-growing, digital-first powerhouse in the anti-aging and wellness space, already operating at a significant 8-figure scale. They are looking for the integrator who turns high-level vision into departmental reality. Your mission is to liberate the leadership team from day-to-day oversight by taking full ownership of internal systems, cross-departmental communication, and accountability frameworks.

Born from a passion for the results-driven nature of Korean skincare, Prosana was created to solve a specific problem: making elite Korean formulations accessible without the premium price markup or the difficulty of sourcing them abroad. They are a modern, digital-first DTC powerhouse focused on simple routines and high-performance ingredients that support the skin barrier.

The Team Culture

• Ownership-driven: People are accountable for outcomes, not just tasks.
• Execution-focused: Systems, clarity, and follow-through matter.
• Low ego, high standards: Direct communication and clear expectations.
• Remote-first: Output and reliability matter more than hours logged.

This is a full-time, remote contractor role.

What's In It For You

• Real autonomy: You aren't stepping into a rigid hierarchy; you have the autonomy to shape systems from the ground up.
• Direct leadership exposure: Work directly with leadership, gaining a front-row seat to strategic decisions and 9-figure scaling maneuvers.
• Clear growth path: This role is designed to evolve into a Head of Operations or Chief of Staff position as the company continues its rapid expansion.
• Remote, output-driven culture: Enjoy the freedom of a fully remote role within a team that prioritizes output over hours and values extreme ownership.

Your Responsibilities as Operations Manager

• Process ownership: Auditing and enforcing SOPs across all departments to eliminate bottlenecks and reduce founder dependency.
• Visibility & accountability: Implementing centralized tracking systems to ensure every employee and department hits their milestones.
• Cross-functional execution: Acting as the traffic controller for major initiatives, bridging the gap between the creative, marketing, and logistics teams to ensure product launches and campaigns are executed on time and without friction.
• Communication alignment: Acting as the main point of contact between teams, aligning weekly priorities for Growth, Creative, and Customer Support, standardizing internal communication rhythms to ensure nothing falls through the cracks.
• Performance culture: Leading performance reviews and ensuring a culture of high ownership and fulfillment across the remote team.

Who You Are

• You have 3+ years of experience in operations or project management, ideally within a fast-paced DTC or E-commerce environment.
• You are proficient in using Clickup, Notion, and Slack, and know how to structure them to drive team behavior and transparency.
• You have automation experience with Zapier / n8n, Make, and have built SOPs from scratch.
• You don't just manage, you build the frameworks that hold people to high standards and ensure nothing falls through the cracks.
• You have a natural talent for taking complex, messy ideas and breaking them down into simple, repeatable, and documented processes.
• You are a proactive, exceptional communicator who identifies gaps and bridges them immediately without waiting for permission.

Bonus points if you have:

• Experience scaling a DTC brand from $10M to $50M+ in revenue.
• Experience in the beauty, skincare, health, or wellness industry.

What to Expect from the Recruitment Process

• Intro Chat: A short conversation to dig into your background, portfolio, and what you’re looking for next.
• Team interview: A call with the team to understand mutual fit, ways of working, and expectations.
• Take-Home Task: A practical assignment designed to assess how you approach operational problems, structure systems or processes, and create clear, execution-ready solutions.
• Final Interview: A final conversation to review your task, align on expectations, and discuss next steps.

Key skills/competency

• Operations Management
• Process Optimization
• SOP Development
• Accountability Frameworks
• Cross-functional Coordination
• DTC E-commerce
• Project Management
• System Implementation
• Team Leadership
• Performance Metrics