Operations Manager

Operations Manager at Prosana

Are you ready to take the reins of a category-defining beauty brand and turn rapid growth momentum into a finely-tuned machine? Prosana, a fast-growing, digital-first powerhouse in the anti-aging and wellness space, is already operating at a significant 8-figure scale. They are now looking for an integrator who can translate high-level vision into departmental reality.

Your mission as Operations Manager is to liberate the leadership team from day-to-day oversight by taking full ownership of internal systems, cross-departmental communication, and accountability frameworks.

Who Prosana Is

Born from a passion for results-driven Korean skincare, Prosana was created to make elite Korean formulations accessible without premium price markups or difficult international sourcing. They are a modern, digital-first DTC powerhouse focused on simple routines and high-performance ingredients that support the skin barrier.

How the Team Operates:

• Ownership-driven: People are accountable for outcomes, not just tasks.
• Execution-focused: Systems, clarity, and follow-through matter.
• Low ego, high standards: Direct communication and clear expectations.
• Remote-first: Output and reliability matter more than hours logged.

This is a full-time, remote contractor role.

What’s In It For You

• Real Autonomy: Shape systems from the ground up, not stepping into a rigid hierarchy.
• Direct Leadership Exposure: Work directly with leadership, gaining a front-row seat to strategic decisions and 9-figure scaling maneuvers.
• Clear Growth Path: This role is designed to evolve into a Head of Operations or Chief of Staff position as the company continues its rapid expansion.
• Remote, Output-Driven Culture: Enjoy freedom in a fully remote role within a team that prioritizes output over hours and values extreme ownership.

What You’re Getting Into

You will be responsible for:

• Process Ownership: Auditing and enforcing SOPs across all departments to eliminate bottlenecks and reduce founder dependency.
• Visibility & Accountability: Implementing centralized tracking systems to ensure every employee and department hits their milestones.
• Cross-functional Execution: Acting as the traffic controller for major initiatives, bridging creative, marketing, and logistics teams for seamless product launches and campaigns.
• Communication Alignment: Serving as the main point of contact between teams, aligning weekly priorities for Growth, Creative, and Customer Support, and standardizing internal communication rhythms.
• Performance Culture: Leading performance reviews and fostering a culture of high ownership and fulfillment across the remote team.

Who You Are

• You have 3+ years of experience in operations or project management, ideally within a fast-paced DTC or E-commerce environment.
• You are proficient in using Clickup, Notion, and Slack, and know how to structure them to drive team behavior and transparency.
• You have automation experience with Zapier / n8n, Make and have built SOPs from scratch.
• You don't just manage; you build frameworks that hold people to high standards and ensure nothing falls through the cracks.
• You have a natural talent for taking complex, messy ideas and breaking them down into simple, repeatable, and documented processes.
• You are a proactive, exceptional communicator who identifies gaps and bridges them immediately without waiting for permission.

Bonus points if you have:

• Experience scaling a DTC brand from $10M to $50M+ in revenue.
• Experience in the beauty, skincare, health, or wellness industry.

What to Expect from the Recruitment Process

• Intro Chat: A short conversation to discuss your background, portfolio, and career aspirations.
• Team Interview: A call with the team to assess mutual fit, ways of working, and expectations.
• Take-Home Task: A practical assignment to evaluate your approach to operational problems, system structuring, and creating execution-ready solutions.
• Final Interview: A concluding conversation to review your task, align on expectations, and discuss next steps.