Marketplace Manager

@ Proof

Marketplace Manager at Proof

We’re looking for a Marketplace Manager to join our team. You will be at the epicenter of our operations, ensuring a high-quality experience for notaries providing notarization services on Proof. This is a great opportunity for a creative problem-solver who thrives in a fast-paced environment.

What You’ll Do

• Marketplace Health: Own key metrics including wait times, success rates, and customer satisfaction.
• Supply Management: Develop strategies for onboarding, training, and incentivizing notaries.
• Demand Forecasting: Collaborate with Product and Go-to-Market teams to anticipate needs.
• Notary Community: Lead communications and align messaging with company updates.
• Operational Excellence & Incident Management: Use data to resolve process inefficiencies and support incident response.
• Product Advocacy: Liaise with Product teams to enhance the notary user experience.

What We’re Looking For

• 2+ years operational experience with a focus on marketplace dynamics.
• Experience in gig-economy, logistics, or platform companies is a plus.
• Data-driven mindset using analytics tools such as SQL, Tableau, ADX, Zendesk.
• Exceptional problem-solving and communication skills.
• Ability to manage multiple projects with strong execution focus.

Proof Pillars & Benefits

At Proof, we live by our pillars: Pave the Way, Own It, Act with Integrity, and Play to Win. Enjoy medical, dental, vision, life insurance, 401k with match, unlimited sick/vacation, paid holidays, parental leave, sabbatical, wellness credits, and more!

Compensation: $110,000 - $170,000 a year including base pay, commissions, benefits, and equity.

This position is open and accepting applications through October 10, 2025.

Key skills/competency

• Marketplace Management
• Operations
• Onboarding
• Forecasting
• Data Analytics
• SQL
• Tableau
• Incident Management
• Communication
• Problem Solving