Customer Training and Enablement Specialist
@ Prokeep

Hybrid
$80,000
Hybrid
Full Time
Posted 1 day ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXX***** @prokeep.com
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Job Details

About Prokeep

Prokeep is a cutting-edge distributor revenue and relationship engine on a mission to empower distributors to win. Trusted by over 1,000 distributors and 40,000 users, Prokeep makes it easy for over 3 million contractors and skilled professionals to order parts, troubleshoot issues, and keep their operations running. We serve a $100+ billion market and have recently secured a $25M Series A investment for rapid growth.

Prokeep Values

Build Together – Collaboration and customer-focus. Own It – Persistence and personal growth. Be Humble. Be Human – Respect and authenticity. Have Fun! – Positivity and perseverance.

Position Overview

As the Customer Training and Enablement Specialist, you will drive early success through comprehensive training, engaging content creation, and interactive webinars. Your focus will be to accelerate product adoption and foster ongoing customer engagement with the Prokeep platform.

Key Responsibilities/Mission

  • Deliver Customer Training: Conduct live training sessions tailored for varying customer segments.
  • Create Educational Content: Develop presentations, video tutorials, guides, and interactive e-learning modules.
  • Drive Early Adoption: Collaborate with CSMs to boost product usage and expansion.
  • Present Webinars: Organize and present webinars on best practices and product updates.
  • Continuous Improvement: Gather customer feedback and refine training programs accordingly.

Qualifications

Minimum 3 years in customer education or similar roles, preferably in a SaaS environment. Exceptional presentation, communication, and content creation skills required. Experience with e-learning platforms and webinar software is a plus.

Why Prokeep

Competitive compensation ($75K-$90K), equity package, comprehensive benefits, flexible PTO, and continuous professional growth opportunities.

Key skills/competency

  • Customer Training
  • Enablement
  • SaaS
  • Webinars
  • Onboarding
  • Content Creation
  • Instructional Design
  • Communication
  • Data Analysis
  • Collaboration
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How to Get Hired at Prokeep

🎯 Tips for Getting Hired

  • Customize your resume: Highlight related training and SaaS experience.
  • Research Prokeep: Understand their mission and recent Series A.
  • Align with values: Emphasize collaboration and customer focus.
  • Prepare examples: Showcase success with customer training initiatives.

📝 Interview Preparation Advice

Technical Preparation

Practice using popular webinar software.
Familiarize with e-learning platform tools.
Review Prokeep product documentation thoroughly.
Study basic data analysis for user metrics.

Behavioral Questions

Describe a time you taught complex topics.
Explain handling challenging customer feedback.
Share teamwork examples in dynamic environments.
Describe prioritizing tasks under pressure.

Frequently Asked Questions