FEC Analist Externe Fraude

About This Role

As an FEC Analist Externe Fraude, you play a key role in the early detection and assessment of potential fraud. You work within a team focused on monitoring suspicious transactions and supporting customers who may have become victims. Through your sharp analyses and customer-oriented approach, you contribute to a secure financial system.

You will have intensive daily contact with customers, both inbound and outbound, and are able to clearly explain complex situations. Together with your colleagues, you ensure careful and efficient handling of fraud alerts.

Your Main Activities

• Analyzing and assessing incoming fraud alerts.
• Maintaining telephone contact with customers (inbound and outbound) in suspicious situations.
• Identifying risks and initiating appropriate follow-up actions.
• Recording and documenting findings in systems.
• Collaborating with internal teams to carefully transfer and finalize dossiers.

Your Skills

You are analytically strong, communication-skilled, and energized by helping customers in challenging situations. You quickly make connections and keep a cool head when pressure mounts. Additionally, you are flexible and enjoy collaborating in a team that makes a societal impact.

Key Requirements

• HBO (Higher Professional Education) work and thinking level, or a completed MBO 4 (Senior Secondary Vocational Education) degree with relevant work experience.
• Experience with telephone customer contact (inbound and outbound).
• Strong communicative and social skills.
• Affinity with fraud investigation and risk management.
• Available for 16–20 hours per week, including evening and weekend shifts.
• Flexible deployment, also during peak periods and holidays.
• Good command of the Dutch language (English is a plus).
• Willingness to work partly on-site and partly from home.

Our Offer

• A good starting salary of €3,840 gross per month based on 40 hours (entry depending on knowledge and work experience).
• 25 vacation days per year based on 40 hours.
• 8.33% holiday allowance (paid in May).
• Pension scheme (pension accrual from day 1).
• Hybrid working model.
• A personally assigned Happy Manager for your personal development.
• Opportunity to follow various courses and training through The Ministry Of Compliance and Projective Academy.
• Opportunity for a referral bonus (€1,000 per professional referred who starts on assignment).
• Travel allowance: choice for reimbursement per kilometer or public transport card.
• Work-from-home allowance and budget for setting up your home office.

Key skills/competency

• Fraud Detection
• Risk Management
• Financial Crime
• Transaction Monitoring
• Customer Service
• Compliance
• Analytical Thinking
• Communication Skills
• Case Management
• Dutch Language