IT Manager - External Communications

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About the Role: IT Manager - External Communications

As an IT Manager - External Communications within the External Communications platform for either the Enterprise eSignature System or System Integration teams, you’ll lead a team delivering critical technological solutions. You’ll guide teams that build and enhance cloud-forward, API-enabled platforms, driving key business outcomes. These platforms support enterprise-wide content delivery and enable millions of customer interactions through innovative, reliable, and cost-effective solutions. You’ll work with IT and business partners to ensure system reliability and operational excellence. You’ll set direction, remove obstacles, and foster an environment where your team can thrive and deliver consistent, high-quality results. By applying Lean principles, you’ll also prioritize work, foster ongoing improvement, and introduce innovative improvements to the backlog.

Work Arrangement

This is a remote position with occasional travel to an office for a meeting and/or training.

Must-have Qualifications

• Minimum 4 years of work experience managing professionals, technologies, architecture, or project delivery.
• OR Bachelor's degree or higher in Information Technology or Business discipline or related field of study (e.g., Computer Science, Business Management) and a minimum of 1 year of work experience managing professionals, technologies, architecture, or project delivery.

Preferred Skills

• Experience managing technical teams, fostering a high‑performance culture built on trust and continuous growth.
• Proven experience in a Service Management role.
• Demonstrated success in operationalizing strategic initiatives and driving measurable outcomes.
• Proven ability to operationalize strategic initiatives, translate organizational goals into actionable backlogs, and drive continuous improvement efforts.
• Broad understanding of IT functions—such as systems engineering, operational excellence, service management, and Agile delivery frameworks.

Compensation & Benefits

This role offers competitive compensation and a comprehensive benefits package designed to support your well-being and career growth.

• Salary: $148,320 - $181,280/year
• Gainshare annual cash incentive payment up to 40% of your eligible earnings based on company performance
• 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance

Company Culture & Recognition

Energage recognizes Progressive as a 2026 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer

Sponsorship for work authorization for foreign national candidates is not available for this position.

For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at progressive.com/careers/how-we-hire/faq/job-scams/

Key skills/competency

• IT Management
• Team Leadership
• Cloud Platforms
• API Enablement
• Service Management
• Agile Delivery
• Operational Excellence
• Lean Principles
• System Integration
• External Communications