AVP, Technology Operations -Healthcare

@ Privia Health

Company Overview

Privia Health™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care. The Privia Platform features scalable operations and end-to-end, cloud-based technology that reduces unnecessary healthcare costs, achieves better outcomes, and enhances the health of patients and providers.

Job Description

The AVP, Technology Operations will oversee all technology operations within our healthcare team. The role is responsible for ensuring timely, effective delivery of technology services, coordinating service delivery, and establishing a scalable technology infrastructure that supports the clinical and operational needs of our growing network while managing costs.

Primary Job Duties

• Technology Operations Strategy & Management: Lead IT operations for care centers ensuring high availability, performance, and security.
• Service Delivery Excellence: Deliver technology services timely as per SLAs and streamline processes.
• Stakeholder Collaboration: Work with various leaders to integrate and optimize technology solutions.
• On-site Service Delivery: Oversee hardware deployment, network connectivity, and end-user support.
• Incident Response and Resolution: Act as escalation point to resolve challenging technology incidents.
• Metrics & Quality Management: Develop KPIs to drive continuous improvement initiatives.
• Vendor Management: Coordinate with vendors to ensure effective service delivery.
• Budget & Procurement: Optimize spending, manage procurement, forecasting, and inventory.
• Compliance & Security: Ensure adherence to cybersecurity policies, HIPAA, and PCI regulations.

Qualifications

Applicants should have a Bachelor’s Degree (or equivalent experience) in IT, Computer Science, or a related field along with 10+ years of leadership experience in technology operations, preferably within healthcare. A strong grasp of ITSM principles, experience managing multi-site operations, and excellent communication skills are essential. Certifications such as ITIL, ISO27001, or Six Sigma Lean are advantageous. Experience with EMR systems, enterprise ticketing (like Salesforce), and workforce collaboration tools (Google Workspace or Office 365) is preferred.

Compensation & Additional Information

The role offers a base salary ranging from $145,000 to $175,000, with an annual bonus targeted at 20% and restricted stock units. Additional benefits include medical, dental, vision, life, pet insurance, 401K, paid time off, and other wellness programs. For remote workers, a minimum internet speed of 5 MBPS download and 3 MBPS upload is required, with potential expense reimbursements available.

Key skills/competency

• Technology Operations
• Service Delivery
• ITIL
• Healthcare
• Cybersecurity
• Incident Response
• Vendor Management
• Budgeting
• Compliance
• Leadership