Team Lead Professional Customer Service Support

About Prism Data Consulting

Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise.

Employer Industry: Healthcare

Why Consider This Job Opportunity

• Salary up to $173,300
• Opportunity for career advancement with an international company
• Employees can qualify for free medical coverage in the Health Investment Plan (HIP) PPO medical plan in the next calendar year
• Excellent retirement savings plan with high employer contribution
• Tuition reimbursement and educational benefits for obtaining a bachelor's degree
• Recognized as a great place to work for diversity and employee satisfaction

What To Expect (Job Responsibilities)

• Provide technical support and assistance for complex customer product issues, both remotely and on-site
• Implement and maintain the effectiveness of the quality system
• Conduct proactive support activities to ensure optimal product performance
• Train and mentor team members on technical tools and processes
• Manage customer relationships to enhance satisfaction and retention

What Is Required (Qualifications)

• Bachelor's degree in medical technology, biomedical engineering, or a related science or engineering field
• Minimum of 5 years of relevant experience in laboratory instrumentation, with at least 2 recent years in technical product support
• Strong analytical, communication, and project management skills
• Ability to manage time and territory effectively to meet customer needs
• Experience with regulatory standards affecting IVDs and biologics

How To Stand Out (Preferred Qualifications)

• Must reside within the designated territory
• Experience with Alinity systems is preferred; knowledge of cGMP requirements is a plus
• Demonstrated ability to analyze issues and provide effective solutions
• Experience managing operations under FDA scrutiny
• Proven track record of collaborating on teams and delivering results

Key skills/competency

• Technical Support
• Customer Service
• Team Leadership
• Product Performance
• Quality Systems
• Client Relationship Management
• Training & Mentoring
• Project Management
• Regulatory Compliance (IVDs/Biologics)
• Troubleshooting