Remote Medical Scheduler

About the Remote Medical Scheduler Role

Prism Data Consulting is assisting an employer in the Healthcare Services industry to find a dedicated Remote Medical Scheduler. This role focuses on optimizing patient appointment processes, ensuring a smooth and supportive experience for individuals seeking imaging services. While primarily remote, this position includes an onsite training component, offering a blend of flexibility and structured learning in a stable and supportive environment.

Why Consider This Job Opportunity

• Salary of $16.00 per hour, complemented by monthly incentive/bonus opportunities.
• Comprehensive benefits package, including Medical, Dental, Vision, HSA, and a 401(k) with company match.
• Access to free imaging services for you and your immediate family.
• Clear pathways for career advancement within a stable and supportive healthcare setting.
• Direct opportunity to positively impact patient care and overall experience.
• Flexibility of remote work, balanced with an essential onsite training requirement to ensure comprehensive understanding.

What To Expect (Job Responsibilities)

• Efficiently schedule, reschedule, and manage patient appointments for various imaging services.
• Provide friendly, empathetic, and professional customer service to all patients via phone.
• Support and facilitate patient care coordination across a network of imaging centers.
• Assist with diverse administrative tasks directly related to appointment management and patient flow.
• Maintain accurate and confidential records, ensuring precise data entry for all scheduling activities.

What Is Required (Qualifications)

• Demonstrated strong customer service, communication, and professional phone etiquette skills.
• Proficiency in basic computer operations and accurate, efficient data entry.
• Exceptional attention to detail and a consistent customer-first approach.
• Capability and willingness to work onsite when necessary, alongside remote responsibilities.
• Previous call center or medical office experience is considered a significant advantage.

How To Stand Out (Preferred Qualifications)

• Prior experience specifically in a medical scheduling or high-volume call center environment.
• Familiarity with common medical terminology and healthcare procedures.
• Bilingual communication skills are highly valued.
• Proficiency in utilizing various scheduling software or healthcare management systems.
• Strong organizational abilities and proven capability to multitask effectively in a fast-paced environment.

Key skills/competency

• Patient Scheduling
• Customer Service
• Data Entry
• Communication Skills
• Medical Terminology
• Appointment Management
• Administrative Support
• Organizational Skills
• Call Center Experience
• Healthcare Services