4 days ago
Customer Service Specialist
Prism Data Consulting
Hybrid
Full Time
$80,000
Hybrid
Job Overview
Job TitleCustomer Service Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$80,000
LocationHybrid
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Job Description
Job Description: Customer Service Specialist
Prism Data Consulting seeks a dedicated Customer Service Specialist to join their team. This role focuses on helping clients within the Insurance Services industry with benefits enrollment and account inquiries. As a Customer Service Specialist, you will provide outstanding support via phone, video, and email, ensuring client satisfaction and maintaining accurate records.
Why Consider This Opportunity at Prism Data Consulting
- Average first-year earnings up to $80,000, with additional performance bonuses available.
- Enjoy a flexible schedule and the convenience of remote work options.
- Benefit from comprehensive training, requiring no prior experience.
- Access clear opportunities for career advancement and merit-based promotions within a supportive environment.
- Become part of a positive work environment that fosters teamwork through various team-building events.
What To Expect as a Customer Service Specialist
- Deliver exceptional customer service across multiple channels, including phone, video, and email.
- Assist clients effectively with their benefits enrollment processes and handle account-related questions.
- Manage confidential client information with the utmost professionalism and discretion.
- Efficiently resolve client issues and ensure timely follow-up to guarantee resolution.
- Maintain meticulous and accurate records and documentation for all client interactions.
What Is Required
- Demonstrate excellent communication and active listening skills.
- Possess strong self-motivation, adaptability, and reliability in a remote setting.
- Maintain a positive attitude and a proactive willingness to learn new processes and systems.
- Be comfortable and proficient working independently in a remote work environment.
How To Stand Out (Preferred Qualifications)
- Previous experience in customer service or a related client-facing field is highly advantageous.
- Familiarity with benefits enrollment processes or insurance services will be a plus.
Key skills/competency
- Customer Service
- Client Communication
- Benefits Enrollment
- Account Management
- Problem Resolution
- Remote Work
- Data Entry
- Professionalism
- Active Listening
- CRM Software
How to Get Hired at Prism Data Consulting
- Research Prism Data Consulting's mission: Study their focus on connecting data professionals and commitment to privacy and equal opportunity.
- Tailor your resume: Highlight communication, reliability, and remote work readiness. Quantify customer service achievements if possible.
- Showcase transferable skills: Emphasize any experience demonstrating problem-solving, active listening, or professionalism, even outside formal roles.
- Prepare for behavioral questions: Practice scenarios where you've demonstrated adaptability, positive attitude, and problem-resolution skills.
- Understand remote work dynamics: Be ready to discuss how you thrive independently and manage your time effectively in a home office setting.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the typical first-year earnings for a Customer Service Specialist at a company partnered with Prism Data Consulting?
02Is prior experience in customer service required to apply for the Customer Service Specialist position identified by Prism Data Consulting?
03What kind of work schedule flexibility can I expect as a remote Customer Service Specialist?
04What does the comprehensive training for the Customer Service Specialist role involve?
05How does Prism Data Consulting ensure a supportive work environment for its connected roles like the Customer Service Specialist?
06What are the key responsibilities of a Customer Service Specialist working with Prism Data Consulting's partner?
07What kind of career advancement opportunities are available for a Customer Service Specialist?
08How important are communication skills for the Customer Service Specialist role sourced by Prism Data Consulting?
09Does the Customer Service Specialist role involve handling sensitive client information?
10What technology or tools should a candidate for the Customer Service Specialist role be familiar with?
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