4 days ago
Customer Service Specialist
Prism Data Consulting
Hybrid
Full Time
$75,000
Hybrid
Job Overview
Job TitleCustomer Service Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$75,000
LocationHybrid
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Job Description
About Prism Data Consulting
Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise.
Employer Industry: Supplemental Benefits and Insurance Services
Why Consider This Customer Service Specialist Opportunity
- Salary up to $80,000 with average first-year earnings between $62,000 and $80,000
- Performance bonuses provided to enhance overall compensation
- Flexible schedule with the option to work from home
- Comprehensive training provided; no prior experience required
- Clear pathways for career advancement and merit-based promotions
- Supportive and positive work environment with team events and contests
What To Expect as a Customer Service Specialist (Job Responsibilities)
- Provide outstanding customer service via phone, video, and email
- Assist clients with benefits enrollment and account inquiries
- Handle confidential information with professionalism
- Resolve client issues and ensure prompt follow-up
- Maintain accurate records and documentation of client interactions
What Is Required (Qualifications)
- Excellent communication and listening skills
- Self-motivated, adaptable, and reliable
- Positive attitude and willingness to learn
- Comfortable working in a remote environment
How To Stand Out (Preferred Qualifications)
- Experience in customer service or related fields is a plus
- Familiarity with benefits enrollment processes is advantageous
- Demonstrated ability to work independently and manage time effectively
Key skills/competency
- Customer Service
- Client Support
- Benefits Enrollment
- Communication Skills
- Remote Work
- Problem Solving
- Data Entry
- Confidentiality
- Time Management
- Insurance Services
How to Get Hired at Prism Data Consulting
- Research Prism Data Consulting's mission: Understand their focus on connecting data professionals and their values regarding privacy and equal opportunity.
- Tailor your resume for customer service: Highlight communication skills, reliability, and any experience with client interaction, even if not directly in customer service.
- Emphasize remote work readiness: Showcase your self-motivation and ability to work independently in a virtual setting.
- Prepare for behavioral interviews: Practice describing situations where you've demonstrated problem-solving, a positive attitude, and a willingness to learn.
- Show genuine interest in benefits/insurance: Even without direct experience, express eagerness to learn about supplemental benefits and client inquiries.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the typical first-year earning potential for a Customer Service Specialist at Prism Data Consulting?
02Is prior customer service experience required to be considered for this Customer Service Specialist role with Prism Data Consulting?
03What kind of work arrangement can I expect as a Customer Service Specialist at Prism Data Consulting?
04How does Prism Data Consulting support career advancement for a Customer Service Specialist?
05What are the core responsibilities of a Customer Service Specialist at Prism Data Consulting?
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