2 days ago
Customer Service Specialist
Prism Data Consulting
Hybrid
Full Time
$52,100
Hybrid
Job Overview
Job TitleCustomer Service Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$52,100
LocationHybrid
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Job Description
Customer Service Specialist at Prism Data Consulting
Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise.
Employer Industry: Education Technology
Why Consider This Job Opportunity
- Salary up to $25.06 per hour
- Comprehensive health, dental, and vision insurance, including specialty care options
- 401(k) retirement plan with employer match
- Paid Time Off (PTO), floating holidays, and parental leave
- Opportunity to work in a fully remote position from anywhere in the U.S.
- Free site memberships and discounted tuition for employees' children
What To Expect (Job Responsibilities)
- Deliver exceptional support across multiple channels (phone, email, chat, and social media)
- Resolve customer issues with empathy and efficiency while maintaining elite standards
- Personalize communication to make every customer feel valued and understood
- Analyze customer needs and recommend appropriate solutions
- Collaborate with team members to manage a high volume of intricate customer service interactions
What Is Required (Qualifications)
- At least 2 years of full-time experience in a people-facing role
- Access to a computer/laptop with a working web camera and a reliable high-speed internet connection
- Typing speed of 55 words per minute
- Strong proficiency with technology and aptitude to learn new technologies and processes quickly
- Exceptional written and verbal communication skills
How To Stand Out (Preferred Qualifications)
- Experience in the education or tech field is a plus
Key skills/competency
- Customer Support
- Issue Resolution
- Empathy
- Communication Skills
- Problem-Solving
- Collaboration
- Technology Proficiency
- Typing Speed
- Client Relations
- Remote Support
How to Get Hired at Prism Data Consulting
- Research Education Technology: Understand the employer's industry, common challenges, and current trends to tailor your application for the Customer Service Specialist role.
- Tailor your resume: Highlight your experience in people-facing roles, customer support achievements, and technological proficiency relevant to Prism Data Consulting's vetting process.
- Showcase empathy and problem-solving: Prepare specific examples demonstrating your ability to resolve complex customer issues efficiently and with a customer-first mindset.
- Practice communication skills: Be ready to prove your exceptional written and verbal communication abilities, crucial for a remote, multi-channel customer service position.
- Prepare for technical assessments: Ensure your typing speed meets the 55 WPM requirement and be ready to discuss your aptitude for quickly learning new technologies.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is Prism Data Consulting's role in this Customer Service Specialist opportunity?
02What are the primary responsibilities of a Customer Service Specialist vetted by Prism Data Consulting?
03What are the essential qualifications for this Customer Service Specialist position?
04What benefits are offered with this Customer Service Specialist role?
05Is the Customer Service Specialist position fully remote?
06How can I stand out when applying for the Customer Service Specialist role with Prism Data Consulting?
07What kind of technological proficiency is expected for this Customer Service Specialist role?
08What is the compensation structure for the Customer Service Specialist role?
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