9 days ago
Customer Service
Prism Data Consulting
Hybrid
Full Time
$35,000
Hybrid
Job Overview
Job TitleCustomer Service
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$35,000
LocationHybrid
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Job Description
Why Consider This Job Opportunity
- Starting pay of $16.00/hr with additional pay incentives for weekend shifts
- Opportunity for career advancement and progression within the organization
- 100% remote work flexibility, with candidates residing in the greater Houston, Dallas, or surrounding areas in Texas
- Comprehensive benefits including 401(k) with employer match, medical, dental, and vision coverage
- Access to wellness support and financial assistance programs
- A commitment to diversity and inclusion with various employee resource groups
What To Expect (Job Responsibilities)
- Communicate with members via phone and email, providing empathy and care in every interaction
- Listen to members' unique needs and offer tailored solutions
- Collaborate with team members to share knowledge and best practices
- Accurately document member interactions and activities
- Assist in onboarding and new account setup for members
What Is Required (Qualifications)
- Minimum of 1 year of customer service experience (call center or retail)
- High school diploma or equivalent
- Availability for an 8-hour shift between the hours of 6 AM - 8 PM
- People-focused approach and solution-oriented mindset
- Ability to handle a high volume of inbound calls
How To Stand Out (Preferred Qualifications)
- Experience in a fast-paced call center environment
- Familiarity with financial products and services
- Strong problem-solving skills and ability to think critically
- Excellent interpersonal skills and ability to work collaboratively
- Bilingual skills are a plus
Key skills/competency
- Customer Service
- Call Center Operations
- Client Communication
- Problem Solving
- Empathy
- Team Collaboration
- Documentation
- Account Management
- Digital Personal Finance
- Remote Work
How to Get Hired at Prism Data Consulting
- Research the hiring employer: Understand the digital personal finance industry and the specific company's values and products.
- Tailor your resume: Highlight all customer service experience, especially call center or high-volume environments, for a Customer Service role.
- Showcase problem-solving skills: Prepare specific examples demonstrating your solution-oriented mindset and ability to think critically during interviews.
- Emphasize communication and empathy: Practice articulating how you handle difficult customer interactions with care and provide tailored support.
- Confirm remote readiness: Be ready to discuss your experience and setup for effective 100% remote work in the Customer Service field.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What are the typical work hours for the Customer Service role connected by Prism Data Consulting?
02Does this Customer Service position with Prism Data Consulting's partner offer full remote work flexibility?
03What kind of benefits are offered for the Customer Service position?
04Is prior experience in financial products or services required for the Customer Service job?
05How does Prism Data Consulting support diversity and inclusion for this Customer Service role?
06What are the primary communication channels for Customer Service representatives?
07Are there opportunities for career growth within this Customer Service position?
08What is the starting pay for the Customer Service role?
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