8 days ago

Customer Service Associate II

Prism Data Consulting

Hybrid
Full Time
$39,520
Hybrid

Job Overview

Job TitleCustomer Service Associate II
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$39,520
LocationHybrid

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Job Description

About Prism Data Consulting

Prism Data Consulting is dedicated to helping data professionals discover opportunities and find their ideal career fit. We operate not as a staffing firm or agency, but as an analytics platform that verifies and analyzes roles from employers seeking data expertise.

This particular opportunity is with an employer in the Insurance Services industry.

Why This Opportunity Stands Out

  • Competitive salary of $19/hr.
  • Clear pathways for career advancement and growth within the organization.
  • Work within a supportive and collaborative team environment.
  • Make a significant impact by directly contributing to customer satisfaction.
  • Be part of a dynamic and innovative company that values employee contributions.

Key Responsibilities of a Customer Service Associate II

  • Manage a high volume of inbound calls, providing effective customer service for property insurance inquiries.
  • Assist borrowers and Insurance Agents/Carriers with questions regarding premium disbursements.
  • Accurately update records and note systems as required.
  • Participate in cross-training initiatives to support borrower follow-ups and help desk inquiries.
  • Ensure timely and accurate customer service to maintain high levels of satisfaction.

What We're Looking For (Qualifications)

  • A High School Diploma or GED is preferred.
  • 0-2 years of experience in a customer service role is preferred.
  • Must meet strict availability standards, schedule adherence, and attendance guidelines.
  • Demonstrated strong communication skills to effectively handle diverse customer inquiries.
  • Ability to manage complaints and successfully de-escalate calls.

How to Excel (Preferred Qualifications)

  • Prior experience in the insurance industry or a related field.
  • Familiarity with various property insurance products.
  • Proficiency in utilizing customer service software and systems.
  • Bilingual communication skills to support a diverse customer base.

Key Skills/Competency

  • Customer Service
  • Inbound Call Handling
  • Property Insurance
  • Premium Disbursements
  • Record Keeping
  • Customer Support Software
  • Complaint Resolution
  • De-escalation
  • Communication Skills
  • Schedule Adherence

Tags:

Customer Service Associate
inbound calls
customer support
insurance
record keeping
de-escalation
communication
problem solving
client assistance
data entry
compliance
CRM
call center software
ticketing system
Microsoft Office
communication platforms
database management
help desk tools
digital records
knowledge base
internal tools

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How to Get Hired at Prism Data Consulting

  • Understand the Role's Core: Grasp the essential customer service responsibilities and insurance specifics for this Customer Service Associate II role.
  • Tailor Your Resume: Customize your resume to highlight customer service, de-escalation, and relevant insurance experience.
  • Showcase Communication Skills: Prepare to demonstrate strong verbal and written communication abilities in interviews.
  • Highlight Problem-Solving: Be ready to share examples of effectively resolving customer issues and handling complaints.
  • Research Industry Trends: Understand basic property insurance concepts and the broader insurance services sector.

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