Customer Service and Sales Representative (Primarily Home)
Prism Data Consulting · United States
- Hybrid
- Full-time
- $64,243 / year
- United States
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Job highlights
- Handle customer billing, coverage, and policy change inquiries.
- Provide thorough customer service and resolve inquiries.
- Requires basic math and customer service experience.
- Must obtain insurance license within 30 days.
- Flexible remote work with significant home-based time.
About the role
Customer Service and Sales Representative
Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise.
Employer Industry: Insurance Services
Why Consider This Job Opportunity
- Salary up to $31.88 per hour
- Comprehensive benefits including medical, dental, vision, and wellbeing support
- Competitive 401(k) contribution and pension plan
- Generous paid time off program (23 days accrued annually for full-time employees)
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement with 80% of time spent working from home
What To Expect (Job Responsibilities)
- Respond to customer interactions regarding billing, policy coverage, and policy changes through various contact channels
- Take ownership of requests and provide thorough service to ensure complete customer satisfaction
- Make informed decisions to resolve customer inquiries while balancing customer and organizational needs
- Assist with peer development through information and knowledge sharing
- Participate in training and development opportunities to expand customer service skills
What Is Required (Qualifications)
- Demonstrated experience providing customer-driven solutions, support, or service
- Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.)
- Experience in a customer service environment (e.g., retail, insurance, hospitality)
- Ability to take the lead and guide customers to resolution
- Must obtain a Property and Casualty producer license for the resident state within 30 days of hire
How To Stand Out (Preferred Qualifications)
- Experience in a contact center or face-to-face customer service role
- Proven track record of successful problem-solving in customer interactions
- Familiarity with insurance policies and procedures
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
Key skills/competency
- Customer Service
- Sales
- Insurance
- Property and Casualty License
- Problem-Solving
- Communication
- Customer Satisfaction
- Billing Inquiries
- Policy Changes
- Remote Work
Skills & topics
- Customer Service
- Sales Representative
- Insurance
- Remote Work
- Customer Support
- Billing
- Policy Coverage
- Career Advancement
- Employee Benefits
- Property and Casualty License
How to get hired
- Tailor your resume: Highlight customer service, problem-solving, and any insurance experience. Quantify achievements where possible.
- Craft a compelling cover letter: Emphasize your customer-centric approach and ability to obtain an insurance license.
- Prepare for interviews: Be ready to discuss your customer service philosophy and problem-solving skills.
- Demonstrate licensing readiness: Show you understand the importance of and are committed to obtaining the Property and Casualty license.
Technical preparation
Practice basic math calculations.,Review insurance policy basics.,Prepare to use customer service software.,Understand licensing requirements.
Behavioral questions
Describe a difficult customer interaction.,How do you handle billing disputes?,Share an example of leading a resolution.,How do you balance customer needs with company policy?
Frequently asked questions
- What is the salary range for a Customer Service and Sales Representative at Prism Data Consulting's client?
- The Customer Service and Sales Representative role offers a competitive hourly wage of up to $31.88. This is a great opportunity to earn within the insurance services industry.
- Does this Customer Service and Sales Representative role offer remote work?
- Yes, this position offers a flexible remote work arrangement, with approximately 80% of the time spent working from home. This allows for a good work-life balance.
- What are the key qualifications for the Customer Service and Sales Representative position?
- Essential qualifications include demonstrated customer service experience, basic mathematical understanding, and experience in a customer-facing environment. You must also be willing to obtain a Property and Casualty producer license.
- What kind of benefits are offered for the Customer Service and Sales Representative role?
- The role includes comprehensive benefits such as medical, dental, vision, and wellbeing support, a competitive 401(k) with pension plan, and a generous paid time off program.
- How important is obtaining the Property and Casualty license for this role?
- Obtaining a Property and Casualty producer license for your resident state within 30 days of hire is a mandatory requirement for this Customer Service and Sales Representative position.
- What is Prism Data Consulting's role in this hiring process?
- Prism Data Consulting analyzes and verifies job opportunities from employers. They are not the employer of record but act as a connector to help candidates find suitable roles with top-tier employers.