Customer Service and Sales Representative (Primarily Home)
Prism Data Consulting · United States
- Hybrid
- Full-time
- $77,000 / year
- United States
Job highlights
- Earn up to $31.88/hour with excellent benefits.
- Work remotely 80% of the time.
- Handle customer billing and policy inquiries.
- Develop problem-solving and customer service skills.
- Advance your career in the insurance industry.
About the role
About Prism Data Consulting
Prism Data Consulting's mission is to help data professionals see opportunities from every angle to find their best fit. We are not a staffing firm or agency. Prism does not hire for these roles—we analyze and verify them from employers seeking data expertise.
Why Consider This Job Opportunity
- Salary up to $31.88 per hour
- Comprehensive benefits including medical, dental, vision, and wellbeing support
- Competitive 401(k) contribution and pension plan
- Generous paid time off program (23 days accrued annually for full-time employees)
- Opportunity for career advancement and growth within the organization
- Flexible remote work arrangement with 80% of time spent working from home
What To Expect (Job Responsibilities)
- Respond to customer interactions regarding billing, policy coverage, and policy changes through various contact channels.
- Take ownership of requests and provide thorough service to ensure complete customer satisfaction.
- Make informed decisions to resolve customer inquiries while balancing customer and organizational needs.
- Assist with peer development through information and knowledge sharing.
- Participate in training and development opportunities to expand customer service skills.
What Is Required (Qualifications)
- Demonstrated experience providing customer-driven solutions, support, or service.
- Basic knowledge and understanding of mathematics (arithmetic, averaging, percentages, etc.).
- Experience in a customer service environment (e.g., retail, insurance, hospitality).
- Ability to take the lead and guide customers to resolution.
- Must obtain a Property and Casualty producer license for the resident state within 30 days of hire.
How To Stand Out (Preferred Qualifications)
- Experience in a contact center or face-to-face customer service role.
- Proven track record of successful problem-solving in customer interactions.
- Familiarity with insurance policies and procedures.
Key skills/competency
- Customer Service
- Sales
- Insurance
- Remote Work
- Problem-Solving
- Communication
- Policy Coverage
- Billing Inquiries
- Customer Satisfaction
- Career Advancement
Skills & topics
- Customer Service Representative
- Sales Representative
- Insurance
- Remote Work
- Customer Support
- Billing
- Policy Coverage
- Problem Solving
- Career Growth
- Employee Benefits
How to get hired
- Tailor your resume: Highlight customer service, sales, and problem-solving experience. Emphasize any insurance or contact center background.
- Showcase your skills: Quantify achievements in previous customer-facing roles. Mention your ability to handle billing and policy-related inquiries effectively.
- Address licensing: Clearly state your willingness and ability to obtain a Property and Casualty producer license within 30 days of hire.
- Prepare for interviews: Be ready to discuss how you handle customer satisfaction, resolve issues, and share knowledge with peers.
Technical preparation
Practice math problems: percentages, averages.,Review insurance policy basics.,Prepare to discuss CRM software.,Understand remote work tools.
Behavioral questions
Describe a time you exceeded customer expectations.,How do you handle difficult customer inquiries?,Share an example of successful problem-solving.,How do you collaborate with team members?
Frequently asked questions
- What is the work arrangement for the Customer Service and Sales Representative role at Prism Data Consulting?
- This role offers a flexible remote work arrangement, with approximately 80% of the time spent working from home. The remaining 20% may involve on-site or hybrid work, depending on specific company needs.
- What are the key responsibilities for a Customer Service and Sales Representative?
- Key responsibilities include responding to customer interactions about billing and policy coverage, resolving inquiries, sharing knowledge with peers, and participating in training to enhance customer service skills.
- What qualifications are required for this position?
- Required qualifications include demonstrated customer service experience, basic math skills, experience in a customer service environment, and the ability to guide customers to resolution. You must also obtain a Property and Casualty producer license for your resident state within 30 days of hire.
- How does Prism Data Consulting differ from a staffing agency?
- Prism Data Consulting analyzes and verifies job opportunities from employers seeking data expertise. Unlike a staffing firm, Prism does not directly hire candidates for these roles; they act as a connector to the employer.
- What benefits are offered for the Customer Service and Sales Representative role?
- The role includes a competitive salary up to $31.88 per hour, comprehensive benefits (medical, dental, vision, wellbeing support), a 401(k) with a competitive contribution and pension plan, and a generous paid time off program (23 days annually).
- Is there an opportunity for career growth in this position?
- Yes, Prism Data Consulting highlights opportunities for career advancement and growth within the organization as part of this role.
- What is the importance of the Property and Casualty producer license?
- Obtaining a Property and Casualty producer license for your resident state within 30 days of hire is a mandatory requirement for this role, indicating the need for specific insurance-related knowledge and authorization.