11 days ago
Customer Service Agent, National Accounts
Prism Data Consulting
Hybrid
Full Time
$55,000
Hybrid
Job Overview
Job TitleCustomer Service Agent, National Accounts
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$55,000
LocationHybrid
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Job Description
About Prism Data Consulting
Prism Data Consulting is dedicated to helping data professionals discover their ideal career opportunities. We are not a staffing agency; instead, we analyze and verify roles from employers seeking data expertise. Please note, Prism Data Consulting does not directly hire for this position.
Employer Industry
Pest Control Services
Why Consider This Job Opportunity
- Salary starting at $20/hour with attractive pay and incentive programs.
- Excellent prospects for career advancement and continuous professional development.
- Flexible scheduling options, including evening, weekend, and holiday shifts.
- Work from the comfort of your home office with all necessary technical equipment provided.
- Comprehensive employee benefits, including a 401(k) plan with company match, paid vacation, and tuition reimbursement.
- Join a financially stable and expanding company serving over 2 million customers.
What To Expect (Job Responsibilities)
- Build and nurture robust customer relationships with key business executives and stakeholders.
- Manage a high volume of inbound calls and email requests, ensuring top-tier service delivery.
- Implement retention strategies and offer solutions to prevent account cancellations.
- Identify opportunities to introduce additional services, enhancing property value for clients.
- Utilize gamification techniques to track performance and boost engagement.
What Is Required (Qualifications)
- High School Diploma or GED.
- Minimum of 2 years of experience in customer service, sales, or account management, specifically with major or national accounts.
- Ability to successfully complete a computer assessment.
- Exceptional verbal, written, and interpersonal communication skills.
- Flexibility in scheduling and work hours to meet business demands.
How To Stand Out (Preferred Qualifications)
- Demonstrable experience managing high-profile, multi-location, and/or high-revenue commercial accounts.
- Intermediate to advanced proficiency in various software and web-based applications, including Microsoft Office.
- A keen eye for detail and accuracy in all tasks.
- Proven ability to multitask and prioritize effectively.
Key skills/competency
- Customer Relationship Management
- National Accounts
- Customer Retention
- Inbound Call Handling
- Email Communication
- Sales Acumen
- Microsoft Office
- Problem Solving
- Time Management
- Communication Skills
How to Get Hired at Prism Data Consulting
- Research Prism Data Consulting's mission: Study their dedication to connecting data professionals and their values, as this reflects on the employers they partner with.
- Tailor your resume for National Accounts: Emphasize your experience with high-profile clients, customer retention, and multi-location account management.
- Highlight communication and sales skills: Provide specific examples of exceptional verbal, written, and interpersonal communication, alongside any upselling or retention successes.
- Showcase technical proficiency: Detail your intermediate to advanced skills in Microsoft Office and other relevant web-based applications.
- Prepare for remote work culture: Be ready to discuss your ability to work independently, manage a flexible schedule, and your experience with remote communication tools.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What kind of experience is Prism Data Consulting looking for in a Customer Service Agent, National Accounts?
02What is the typical salary range for the Customer Service Agent, National Accounts role via Prism Data Consulting?
03Does Prism Data Consulting directly employ for this Customer Service Agent, National Accounts position?
04What technical skills are important for the Customer Service Agent, National Accounts role?
05What kind of work schedule flexibility is required for this remote Customer Service Agent, National Accounts position?
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