7 days ago
Customer Success Team Lead and Strategic Account Manager
Priority Software
On Site
Full Time
$120,000
Haifa, Haifa District, Israel
Job Overview
Job TitleCustomer Success Team Lead and Strategic Account Manager
Job TypeFull Time
Offered Salary$120,000
LocationHaifa, Haifa District, Israel
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Job Description
Customer Success Team Lead & Strategic Account Manager – Priority Software
Responsibilities
Team Leadership
- Lead, coach, and develop the CS team with clear KPIs and execution standards.
- Establish structured account management: success plans, executive reviews, adoption tracking, risk management.
- Run weekly portfolio reviews and quarterly performance reviews.
- Build scalable playbooks for enterprise-grade Customer Success.
- Serve as escalation point for complex customer situations.
- Collaborate cross-functionally with Product, R&D, Support, Sales, and Finance.
Strategic Account Ownership
- Own full lifecycle responsibility for assigned accounts: strategy, implementation, ongoing service, and growth.
- Build multi-level executive relationships and lead quarterly business reviews.
- Lead new hotel onboardings, module implementations, and major upgrades — end to end.
- Monitor SLA adherence, analyze recurring issues, and drive root-cause resolution.
- Identify expansion and upsell opportunities; lead roadmap alignment discussions.
- Manage contracts, ensure delivery alignment, and support billing with Finance.
- Deliver structured reporting: weekly operational updates and quarterly executive reviews.
Requirements
- 5+ years in Customer Success or Account Management in B2B software.
- 2+ years leading or mentoring CS team members.
- Proven track record in complex implementations and enterprise account management.
- Strong executive presence and business acumen.
- Excellent Hebrew and English communication skills.
- Advantage: hospitality technology / PMS background; multi-property hotel chain experience.
- Strategic thinker with operational discipline.
- Comfortable owning both a team and a customer portfolio.
- Business-oriented, calm under pressure, strong in complex situations.
- Balances proactive planning with hands-on execution.
Key skills/competency
- Customer Success
- Team Leadership
- Account Management
- B2B Software
- Enterprise Accounts
- Implementations
- Executive Relationships
- Hospitality Technology
- Cross-functional Collaboration
- Strategic Planning
How to Get Hired at Priority Software
- Tailor your resume: Highlight your 5+ years in B2B software CS/AM and 2+ years of team leadership.
- Showcase experience: Emphasize proven success in complex implementations and enterprise account management.
- Demonstrate skills: Detail your executive presence, business acumen, and hospitality tech knowledge.
- Prepare for interviews: Be ready to discuss strategic thinking, operational discipline, and handling pressure.
- Apply strategically: Connect your experience to Priority Software's mission and customer success focus.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What specific hospitality technology experience is most valuable for the Customer Success Team Lead role at Priority Software?
02How does Priority Software measure success for its Customer Success team members in this role?
03What opportunities are there for growth within the Customer Success team at Priority Software?
04Is there a need for strong technical skills in addition to customer-facing abilities for this role?
05How does Priority Software handle escalations for complex customer issues in the Customer Success Team Lead role?
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