Fulfillment Labor Supervisor

About Prince Telecom

At Prince Telecom, as a Fulfillment Labor Supervisor, you’ll be responsible for a variety of tasks and projects. This position will assist the Project Manager with various large-scale projects and tasks as needed and may potentially take the lead on upcoming projects as assigned by the customer.

Connecting You To Great Benefits

• Weekly Paychecks
• Paid Time Off, Parental Leave, and Holidays
• Insurance (including medical, prescription drug, dental, vision, disability, life insurance)
• 401(k) w/ Company Match
• Stock Purchase Plan
• Education Reimbursement
• Legal Insurance
• Discounts on gym memberships, pet insurance, and much more!

What You’ll Do as a Fulfillment Labor Supervisor

• Supervise a team of FTTH in-home and SMB installation technicians.
• Coach, counsel, and evaluate performance of field staff.
• Coordinate scheduling, assist dispatch with daily job routing and ensure adequate staffing.
• Identify problem areas in the department and communicate problems and possible solutions to the Project Manager.
• Develop procedures and implement them to better organize the team/department.
• Assign duties, responsibilities, and scope of authority to technicians.
• Assist in recruitment and training efforts.
• Assist in warehousing and logistics support as needed to supplement the warehouse staff.
• Establish, implement, and maintain operating standards and procedures for project reporting and documentation.
• Track employee performance, tool assignments, vehicle assignments, uniforms, consumable items, etc. through the creation and use of spreadsheets and other documents.
• Perform quality control inspections to correct and coach any issues found.
• Interface with customers to resolve complaints and damages resulting from installation work.
• Perform various field technician duties as needed, including but not limited to, carrying and climbing a ladder when necessary.
• Perform other duties not listed here, as they arise, and as they are assigned to you.

What You’ll Need

• Minimum of 1 year fiber optic or cable installation experience.
• Perform mandatory job site inspections to ensure employee compliance with all company safety policies and procedures.
• High School Diploma or G.E.D.
• Work a very flexible schedule.
• Work in a fast-paced, time-sensitive environment.
• Handle multiple tasks and last-minute changes.
• Must have exceptional customer service experiences.
• Be a team player.
• Former supervisory experience a plus.
• Valid driver's license with minimum of 2 years driving experience and a good driving record.

Physical Abilities & Exposures

Routinely: operate vehicle and heavy machinery, squeeze, fine hand motion, work alone in remote locations, bend, stoop, stand, walk, climb stairs and lift greater than 55 pounds without assistance.

Occasionally: entry into attics or crawl spaces, use ladder and gaffs for climbing poles, keyboard and mouse.

Why work with Prince Telecom

Your career here is more than just a job — it's your pathway to opportunity. Our hands-on training, supportive environment, and responsive leadership connect you to work with purpose. Our commitment to you extends beyond professional development to a safety-first culture that ensures you can do what you do best, with peace of mind.

Building stronger solutions together

Our company is an equal-opportunity employer — we are committed to providing a work environment where everyone can thrive, grow, and feel connected.

Key skills/competency

• Fiber Optic Installation
• Team Supervision
• Scheduling & Logistics
• Customer Service
• Quality Control
• Safety Compliance
• Performance Coaching
• Project Documentation
• Recruitment & Training
• Field Operations Management