Solutions Engineer

About Primer

Primer is the world's first unified payment infrastructure, founded by former leaders of Braintree and PayPal. We unify fragmented payment and finance systems into a single, intelligent platform, automating the entire payments lifecycle from acceptance and orchestration to reconciliation, FX, and financial operations.

Trusted by leading merchants worldwide, we give finance, payments, and engineering teams the tools to move faster, reduce complexity, and unlock growth. Our open, modular platform connects to 150+ services across the payments ecosystem, while our expanding CFO product suite brings unified reconciliation, FX management, and financial visibility across markets and currencies.

Backed by Accel, Balderton, ICONIQ, and Tencent, we're setting a new standard for how the world moves money.

Which team will you be joining?

At Primer, Solutions Engineers are trusted technical advisors to some of the most forward-thinking companies shaping the future of commerce. We don’t just support merchants, we empower them to build smarter, faster, and with confidence on top of Primer’s unified payments infrastructure.

From day one, you’ll work closely with product, engineering, and commercial teams, translating complex needs into scalable solutions, guiding technical strategy, and ensuring every integration is rock-solid. Whether you’re unblocking a proof of concept or future-proofing an architecture, your focus is on making things possible.

This role is perfect for curious minds who thrive at the intersection of technology and impact. You’ll bring clarity to complexity, act as a critical voice in shaping product evolution, and make sure our merchants don’t just go live: they go further.

If you’re excited by meaningful challenges, collaborative problem-solving, and the chance to drive change at a global scale, we’d love to meet you.

What will you be doing?

• Working closely with our growing sales team to identify merchant pain points; and consulting with those merchants on the value of Primer to address those pain points
• Providing technical expertise to the sales team to partner with them in business development
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language
• Driving forward client engagements via discovery sessions, solution design workshops, product demos, developer Q&As, and more
• Collaborating with our Product team, using your market learning to identify feature enhancements, as well as new features entirely, that we can bring to market to best serve our merchants

What We’d Love To See

• Previous experience in a merchant facing role with a complex API product, ideally in payments
• Confidence and ease in leading discovery sessions and working with technical counterparts at some of the largest merchants
• Deep interest or knowledge about tech. Being able to understand, explain, and design complex technical specifications is key.
• Creativity and improvisational skills. Rarely are two merchants alike, and you don’t always have days to prepare for them.
• Great communication & presentations skills - you can make the complicated sound simple and interact with stakeholders, technical and non-technical, alike
• A collaborative approach - to efficiently work with clients, partners, and internally, with Product, Engineering, and Sales
• Drive and motivation; we’re growing fast and we want you to grow with us!
• Someone who gets things done and makes an impact
• Experience working in a fast-paced and scaling environment

You May Not Like It Here If

• You enjoy working in an office-setting, we are remote-first and always will be!
• You are not comfortable with shifting context and navigating ambiguity

Our interview process

• 30 minute call with a Talent Partner
• 45 minute interview with our Hiring Manager
• Challenge Stage - Contextualised to Primer!
• 60 minute values alignment interview

What’s life like at Primer?

We’ve been recognised as a top global employer, #1 in FinTech for ‘flexibility’!

Our 2025 Product Showcase

We’re building a culture where people can come and do their best work and enjoy it. We want our people to be proud of the impact that they have at Primer, and of the work that they are doing. You will be working with a team of people who are mission-driven, smart, and reflective, and who are invested in building exceptional products and delivering success for our merchants (and we also know how to have fun along the way).

We work remotely. We believe that building a successful, profitable company goes beyond proximity. We invest in our relationships with each other through great remote working practices and thoughtfully designed face-to-face time together. Our heads-together time comes in the form of workstations, our annual company retreat, and co-working space access worldwide.

Finally, let’s go ahead and say it. The work that we do is challenging. Startups are a challenge, building category defining products is a challenge. You should be prepared for a challenge at Primer. But, there’s a big difference between a challenge and a struggle. The key difference is that the right challenge comes with the right support structures, an acceptance that not everything always goes to plan, a collaborative environment, and a great team around you. It’s never a challenge that you will face alone.

Our Benefits

• 🌍 We are fully remote and globally distributed; and have been since day one
• 💰 Competitive share options
• 🌴 Uncapped holiday, with 25 days minimum to be taken
• 🗣️ Co-working space access
• 📅 Workations & Company Retreat
• 💻 The best equipment for your role
• 🏠 £500 towards your home office setup
• 🔎 Generous learning budget
• 🏥 Private Medical Insurance
• 📈 A broad set of additional perks and benefits (depending on location)

Don’t meet every single requirement?

At Primer, we’re dedicated to building a diverse, inclusive, and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be the right candidate for this or other roles. Primer is committed to the equal treatment of all current and prospective employees, regardless of background or beliefs. Primer adopts a zero-tolerance approach to discrimination. We are committed to providing equal opportunities to all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

Key skills/competency

• Solutions Engineering
• Payments Infrastructure
• API Products
• Technical Consulting
• Sales Support
• Product Collaboration
• Client Engagements
• Technical Solutions
• Communication Skills
• Problem-Solving