Content Policy Operations Specialist

About Prime Video Trust & Safety

Prime Video is redefining entertainment, offering millions of titles on demand across various devices. The Trust & Safety Operations team is crucial in protecting customers and ensuring a globally trusted viewing experience. They ensure Prime Video content is loved, trusted, and accompanied by accurate information, empowering customers to make informed viewing choices for themselves and their children.

The Opportunity: Content Policy Operations Specialist

We are seeking an innovative Content Policy Operations Specialist to join the Prime Video Trust & Safety Operations team. This role focuses on safeguarding customers from content-related risks and driving efficiency improvements. The specialist will manage day-to-day issues and strategize on long-term, program-wide initiatives.

The Ideal Candidate

The ideal candidate possesses a critical yet empathetic mindset, capable of making high-judgment decisions. They are independent, embrace ownership and accountability, and are customer-obsessed problem solvers who can effectively prioritize work. Experience in T&S political or current event analysis is highly valued.

Key Job Responsibilities

• Conduct manual reviews of global content policy compliance operations.
• Make high judgment decisions on compliance actions.
• Drive projects that improve support-related functions and processes, prioritizing the leverage of technology and automation.
• Develop and maintain standard operating procedures through effective collaboration with stakeholders including Policy, Operations, and Program teams.
• Document comprehensive content investigation reports.
• Help drive critical decisions by analyzing data and surfacing insights to improve efficiency.
• Participate in ad-hoc projects/assignments as necessary.
• Develop subject matter expertise in industry best practices.

Basic Qualifications

• Bachelor's degree or equivalent.
• Ability to work with sensitive and/or graphic content.
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
• Experience handling confidential information and maintaining professionalism in dealing with senior executives.
• Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines.
• 2 years of Trust & Safety, law, risk management, investigations, compliance, or program management experience.
• Experience with U.S. and/or global political content, with the ability to analyze political narratives, assess risk, and contextualize emerging trends.
• Proven ability to exercise high judgment when policies are not well defined.

Preferred Qualifications

• Experience in fraud/risk investigations.
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Effective written and verbal communication skills to clearly articulate complex information in policy documents, risk assessments, or technical reports.
• A love of movies and TV!

Key skills/competency

• Content Policy
• Trust & Safety
• Risk Management
• Compliance Operations
• Stakeholder Management
• High Judgment Decision Making
• Investigation & Reporting
• Process Improvement
• Data Analysis
• Political Content Analysis