People and Culture Business Partner

About the Role

Because the people always make the place. This is retail our way. We strive to keep our colleagues at the heart of everything we do – we’re caring, dynamic and we succeed together. Our strong values run through everything we do. In this role, the People & Culture Business Partner is integral to keeping everything in-store on track for our people – and our business – to succeed.

As a P&C Business Partner, you will act as a trusted advisor to the Store Manager(s), Retail Management team and in-store P&C team. You will provide strategic and consultative functional advice and insights on the people agenda, process, and best practices with a focus on employee relations, recruitment, learning & development, colleague engagement, performance management, and more.

P&C Business Partners are accountable for supporting the delivery of the P&C strategy and purpose to all colleagues in-store. You will be responsible for providing an amazing customer and colleague experience as well as supporting the development of high performing teams.

Key Responsibilities

• Coach and develop in-store capability and confidence amongst the Retail Management team and in-store P&C team to allow them to operate as a first point of contact on ER Matters; exercise clear decision-making and provide advice on these matters.
• Support the store in developing strategies to address challenging recruitment needs, particularly at the Retail Assistant level by coaching the store manager and management team.
• Ensure core learning programs are delivered in-store while supporting the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential.
• Take overall accountability for the successful and smooth running of the payroll activities in-store, ensuring timely execution and speedy follow-up on any issues.
• Support the Head of P&C and Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store.
• Support the Store Manager(s) in delivery of the key people KPIs for which they are accountable, including but not limited to engagement, retention, development, and performance of their people by overseeing their implementation.
• Partner effectively with the People & Culture Centers of Expertise and Central P&C team to support locally the implementation of policy and practice.
• Support Commercial & Business impacts by developing an understanding of commercial performance and customer experience, as related to our people agenda.
• Deliver against company expectations and policy, ensuring good governance and best practices are in place.
• Ensure compliance with regulations and mitigation of risk to the business.

What You’ll Get

• An onboarding period in Primark’s other U.S. trading areas.
• Tools and empowerment to succeed in a rapidly expanding global business.
• Competitive benefits and work-life balance.

What You’ll Bring

• 2+ years as an HR Manager/HRBP; plus additional work experience and functional leadership experience is preferred.
• Professional HR certification desirable.
• Experience in coaching & influencing, leveraging your ability to empower others through direct and indirect leadership.
• Solid consultative abilities with a talent for clear and persuasive communication.
• Excellent organizational skills, with the ability to prioritize and adapt in a dynamic, fast-paced setting.
• Good working knowledge of employment legislation.
• Analytical/problem-solving skills and an interest in developing commercial acumen.
• Delivery/facilitation skills.
• Experience in Talent, Performance, and Change Management.
• Retail experience or other customer-facing sectors with high colleague headcount.
• Effective and efficient communication skills, orally and in writing, in English with managers, supervisors, and hourly colleagues.
• Ability to provide amazing customer service in English, which includes being able to orally communicate with customers and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

Key skills/competency

• People and Culture Business Partner
• Employee Relations
• Recruitment
• Learning & Development
• Colleague Engagement
• Performance Management
• HR Strategy
• Talent Management
• Change Management
• Retail HR