People and Culture Business Partner
Primark · Hurst, TX
- On site
- Full-time
- $98,000 / year
- Hurst, TX
Job highlights
- Advise management on HR strategy and best practices.
- Support recruitment, engagement, and performance initiatives.
- Oversee payroll and ensure policy compliance.
- Develop in-store HR capabilities and confidence.
- Partner with central HR teams for strategy implementation.
About the role
About the Role
Because the people always make the place. This is retail our way. We strive to keep our colleagues at the heart of everything we do – we’re caring, dynamic and we succeed together. Our strong values run through everything we do. In this role, the People & Culture Business Partner is integral to keeping everything in-store on track for our people – and our business – to succeed.
As a P&C Business Partner, you will act as a trusted advisor to the Store Manager(s), Retail Management team and in-store P&C team. You will provide strategic and consultative functional advice and insights on the people agenda, process, and best practices with a focus on employee relations, recruitment, learning & development, colleague engagement, performance management, and more.
P&C Business Partners are accountable for supporting the delivery of the P&C strategy and purpose to all colleagues in-store. You will be responsible for providing an amazing customer and colleague experience as well as supporting the development of high performing teams.
Key Responsibilities
- Coach and develop in-store capability and confidence amongst the Retail Management team and in-store P&C team to allow them to operate as a first point of contact on ER Matters; exercise clear decision-making and provide advice on these matters.
- Support the store in developing strategies to address challenging recruitment needs, particularly at the Retail Assistant level by coaching the store manager and management team.
- Ensure core learning programs are delivered in-store while supporting the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential.
- Take overall accountability for the successful and smooth running of the payroll activities in-store, ensuring timely execution and speedy follow-up on any issues.
- Support the Head of P&C and Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store.
- Support the Store Manager(s) in delivery of the key people KPIs for which they are accountable, including but not limited to engagement, retention, development, and performance of their people by overseeing their implementation.
- Partner effectively with the People & Culture Centers of Expertise and Central P&C team to support locally the implementation of policy and practice.
- Support Commercial & Business impacts by developing an understanding of commercial performance and customer experience, as related to our people agenda.
- Deliver against company expectations and policy, ensuring good governance and best practices are in place.
- Ensure compliance with regulations and mitigation of risk to the business.
What You’ll Get
- An onboarding period in Primark’s other U.S. trading areas.
- Tools and empowerment to succeed in a rapidly expanding global business.
- Competitive benefits and work-life balance.
What You’ll Bring
- 2+ years as an HR Manager/HRBP; plus additional work experience and functional leadership experience is preferred.
- Professional HR certification desirable.
- Experience in coaching & influencing, leveraging your ability to empower others through direct and indirect leadership.
- Solid consultative abilities with a talent for clear and persuasive communication.
- Excellent organizational skills, with the ability to prioritize and adapt in a dynamic, fast-paced setting.
- Good working knowledge of employment legislation.
- Analytical/problem-solving skills and an interest in developing commercial acumen.
- Delivery/facilitation skills.
- Experience in Talent, Performance, and Change Management.
- Retail experience or other customer-facing sectors with high colleague headcount.
- Effective and efficient communication skills, orally and in writing, in English with managers, supervisors, and hourly colleagues.
- Ability to provide amazing customer service in English, which includes being able to orally communicate with customers and monitor the performance of English-speaking colleagues whose job duties require communication with customers.
Key skills/competency
- People and Culture Business Partner
- Employee Relations
- Recruitment
- Learning & Development
- Colleague Engagement
- Performance Management
- HR Strategy
- Talent Management
- Change Management
- Retail HR
Skills & topics
- People and Culture Business Partner
- HR Business Partner
- Human Resources
- Retail HR
- Employee Relations
- Recruitment
- Talent Management
- Performance Management
- Colleague Engagement
- HR Strategy
How to get hired
- Tailor your resume: Highlight your 2+ years of HR Manager/HRBP experience, leadership, and retail or customer-facing background. Emphasize coaching, influencing, and organizational skills.
- Showcase HR expertise: Clearly list any professional HR certifications and specific experience in Talent, Performance, and Change Management.
- Demonstrate commercial acumen: Mention any experience in understanding commercial performance and its relation to HR initiatives.
- Prepare for interviews: Be ready to discuss your approach to employee relations, recruitment challenges, and developing in-store HR capabilities.
- Highlight communication skills: Provide examples of your ability to communicate effectively with diverse teams and stakeholders.
Technical preparation
Master HRIS and payroll systems.,Analyze HR data for insights.,Understand employment law intricacies.,Develop training materials.
Behavioral questions
Describe coaching challenging managers.,Share an employee relations success story.,How do you drive engagement?,How do you handle recruitment challenges?
Frequently asked questions
- What are the primary responsibilities of a People and Culture Business Partner at Primark?
- As a People and Culture Business Partner at Primark, you will serve as a trusted advisor to store management and the in-store P&C team. Your role involves providing strategic advice on the people agenda, focusing on areas like employee relations, recruitment, learning & development, colleague engagement, and performance management. You'll also support the delivery of the P&C strategy and ensure a positive colleague experience.
- What qualifications are essential for the People and Culture Business Partner role at Primark?
- To be successful in this role, you need at least 2 years of experience as an HR Manager or HRBP, along with additional work and functional leadership experience. Experience in coaching, influencing, strong communication, organizational skills, knowledge of employment legislation, and analytical abilities are crucial. Retail or customer-facing sector experience with high colleague headcount is also highly valued.
- How does Primark support the development of its People and Culture Business Partners?
- Primark is committed to your success and provides an onboarding period in their U.S. trading areas. They offer the tools needed to excel in a rapidly expanding global business, along with competitive benefits and a focus on work-life balance. You'll be empowered to succeed and grow within the company.
- What is the work arrangement for this People and Culture Business Partner position?
- This People and Culture Business Partner position is on-site. You will be overseeing operations across three Primark locations: Northeast Mall, Grapevine Mills, and The Parks Mall.
- What is the salary range for the People and Culture Business Partner role at Primark?
- The estimated pay range for this role is between $86,000 and $110,000 annually. The final offer will depend on factors such as internal equity, geographic region, and the candidate's relevant knowledge, skills, and experience.
- How does Primark ensure an inclusive workplace?
- Primark is dedicated to promoting equal employment opportunity and fostering an inclusive workplace where everyone can be themselves, access opportunities, and thrive together. They do not discriminate based on race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
- What kind of training and development is expected for colleagues at Primark?
- As a People & Culture Business Partner, you will ensure core learning programs are delivered in-store and help identify training needs. Primark encourages all employees to grow, learn, and develop, and this role plays a key part in facilitating that development for colleagues.
- What are the key performance indicators (KPIs) a People and Culture Business Partner helps manage at Primark?
- You will support Store Managers in delivering key people KPIs, which include metrics related to engagement, retention, development, and overall performance of their teams. Overseeing the implementation of these KPIs is a critical part of the role.