People and Culture Business Partner

About the Role

Because the people always make the place. This is retail our way. We strive to keep our colleagues at the heart of everything we do – we’re caring, dynamic and we succeed together. Our strong values run through everything we do. In this role, the People & Culture Business Partner is integral to keeping everything in-store on track for our people – and our business – to succeed.

What You’ll Do

As a P&C Business Partner, you will act as a trusted advisor to the Store Manager(s), Retail Management team and in store P&C team. You will provide strategic and consultative functional advice and insights on the people agenda, process and best practices with focus on employee relations, recruitment, learning & development, colleague engagement, performance management, and more.

P&C Business Partners are accountable for supporting the delivery of the P&C strategy and purpose to all colleagues in-store. You will be responsible for providing an amazing customer and colleague experience as well as supporting the development of high performing teams.

This position will be overseeing three Primark locations: Northeast Mall, Grapevine Mills, and The Parks Mall.

Key Responsibilities in Action:

• Coach and develop in-store capability and confidence amongst the Retail Management team and in Store P&C team to allow them to operate as a first point of contact on ER Matters; exercise clear decision-making and provide advice on these matters.
• Support the store in developing strategies to address challenging recruitment needs, particularly at the Retail Assistant level by coaching the store manager and management team.
• Ensure core learning programs are delivered in store while supporting the Retail Management team in identifying store/s training needs and solutions that enable our people to reach their potential.
• Take overall accountability for the successful and smooth running of the payroll activities in store, ensuring timely execution and speedy follow up on any issues.
• Support the Head of P&C and Area P&C Business Partner in aligning P&C activity to the P&C Strategy and Purpose in-store.
• Support the Store Manager(s) in delivery of the key people KPIs for which they are accountable, including but not limited to engagement, retention, development and performance of their people by overseeing their implementation.
• Partner effectively with the People & Culture Centers of Expertise and Central P&C team to support locally the implementation of policy and practice.
• Supporting Commercial & Business impacts by developing and understanding of commercial performance and customer experience, as related to our people agenda.
• Delivering against company expectations and policy, ensuring good governance and best practices are in place. Ensuring compliance with regulations and mitigation of risk to the business.

What You’ll Get

We’re committed to your success and will provide you with an onboarding period in Primark’s other U.S. trading areas. Here, you’ll be empowered to succeed. As we rapidly expand across the globe, we’ll give you the tools that you need to excel. We’ll also offer you competitive benefits and work-life balance – we know your life outside of the store is important.

What You’ll Bring

• 2+ years as an HR Manager/HRBP; plus additional work experience, and functional leadership experience is preferred.
• Professional HR certification desirable.
• Experience in coaching & influencing, leveraging your ability to empower others through direct and indirect leadership.
• Solid consultative abilities with a talent for clear and persuasive communication.
• Excellent organizational skills, with the ability to prioritize and adapt in a dynamic, fast-paced setting.
• Good working knowledge of employment legislation.
• Analytical/ problem-solving skills and an interest in developing commercial acumen.
• Delivery/facilitation skills.
• Experience in Talent, Performance, and Change Management.
• Retail experience or other customer-facing sectors with high colleague headcount.
• Ability to communicate effectively and efficiently, orally and in writing, with managers, supervisors, and hourly colleagues in English to provide instruction, coaching, corrective action, safety instructions and lead teams as a manager daily and in emergencies.
• Ability to provide amazing customer service in English, which includes being able to orally communicate with customers and monitor the performance of English-speaking colleagues whose job duties require communication with customers.

About Primark

We encourage all our people to grow, learn, and develop, and we can’t wait to see how you’ll positively impact colleagues in this role. Apply to join as a People & Culture Advisor and be welcomed to the world of Primark.

Compensation

The pay range for this role is: $81,378 - $103,748. This is a good faith estimate of the minimum and maximum we would pay for this role at the time of this posting. The base pay rate offered will account for internal equity and may vary depending on the candidate’s geographic region of work, job-related knowledge, skills, and experience, among other factors.

Equal Opportunity Employer

Primark promotes equal employment opportunity. We strive to create an inclusive workplace where people can be themselves, access opportunities, and thrive together. There’s real accountability and ownership here as you shape your store, team’s futures, and steer sales. It’s energizing to put your skills to work, in a growing local and global business committed to helping people express themselves and feel a sense of belonging. Because you thrive outside your comfort zone. Apply today to start your Primark journey!

Primark is an equal opportunity employer. Primark does not discriminate against applicants or employees on the basis of race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or any other characteristic protected by law. Primark is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request reasonable accommodation to participate in the job application or interview process, please email USACareers@primark.com with your request. This email is not for general employment inquiries or correspondence. We will only respond to those requests that are related to accessibility of the online application system due to a disability.

Key skills/competency

• People and Culture Business Partner
• Employee Relations
• Recruitment
• Learning and Development
• Colleague Engagement
• Performance Management
• HR Strategy
• Talent Management
• Change Management
• Retail HR