Knowledge Management Specialist - GenAI Chatbot & Training
Prezzee
Job Overview
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Job Description
Who We Are
At Prezzee, we’re more than just a digital gifting platform – we’re building human connections through unforgettable gifting moments. With over 1,000 brand partners globally, we’ve evolved from a small Australian startup to a global leader thriving on innovation, collaboration, and real impact.
What You'll Do
As a Knowledge Management Specialist - GenAI Chatbot & Training, you will optimize our digital customer support by strengthening our knowledge management systems and enhancing our AI-powered chatbots. Your role spans gathering essential information, collaborating with cross-functional technical teams, and ensuring accurate responses across customer touchpoints.
- Knowledge Management: Gather, organize, and update information for consistent customer support.
- Chatbot Training: Work hands-on with AI-powered chatbots using NLP techniques to create natural, context-aware responses.
- Customer Experience: Integrate AI-driven solutions to streamline the customer journey.
- Performance Analysis: Track and improve key metrics such as accuracy and resolution time.
What You'll Bring
You should have experience with AI tools, NLP concepts, or chatbot training paired with customer support or knowledge management exposure. A data-driven mindset and the ability to work with technical teams are essential. A passion for uniting linguistic and technical domains to deliver superior customer experiences is key.
Why Join Us?
Join Prezzee to innovate and shape the future of digital gifting within a dynamic, flexible, and inclusive work environment. Enjoy unique perks such as Prezzeeversary Leave, BirthYay Leave, Novated Car Leasing, ClassPass Membership, Office Allowance, flexible work perks, staff discounts, wellbeing support, extensive learning opportunities, and robust parental leave. Prezzee has been recognized as Foundry's Computerworld Best Places to Work in IT in 2024 & 2025, underscoring our commitment to diversity, collaboration, and innovation.
Equal Opportunity
Prezzee is an Equal Opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply. If you need any adjustments during the application process or wish to share your pronouns, please let us know.
Key skills/competency
- Knowledge Management
- Chatbot Training
- NLP
- Customer Support
- Digital Experience
- Data Analysis
- Automation
- API Integration
- Technical Collaboration
- Problem Solving
How to Get Hired at Prezzee
- Research Prezzee's culture: Understand their global digital gifting approach.
- Customize your resume: Highlight AI, NLP, and support experience.
- Prepare examples: Showcase chatbot training and technical collaboration.
- Practice clear communication: Focus on customer and technical problem solving.
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