Prada Group Team Manager

About Prada Group

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. The Group, a world leader in the luxury sector, operates in more than 45 countries with the PRADA, Miu Miu, Versace, Church’s, Car Shoe and Luna Rossa brands, and has employees of over 100 nationalities.

Job Purpose

As a Team Manager, you will play a pivotal role in driving our store's success by prioritizing team management and development. Your primary responsibilities include leading, training, and coaching your team, proactively driving sales goal overachievement, and ensuring an exceptional client experience. Your dedication as a passionate Brand Ambassador will represent Prada's core values while maintaining the utmost commitment to our Client Promise.

Responsibilities

Team Management

• Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth.
• Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances).
• Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.
• Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans.
• Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to allow them to meet and exceed business goals.
• Talent Acquisition: Participate in identifying, recruiting, and onboarding talents in collaboration with the Store Manager.
• Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership.

Client & Business Development

• Optimized Sales Floor Management: Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team.
• Client Experience: Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long-term client relationships.
• CRM and Clienteling: Contribute to enhancing store performance through CRM and clienteling led initiatives (training Client Advisors across all clienteling steps including data collection, client outreach, private appointments, re-purchases, VIC engagement, and retention).
• Client Base Expansion: Proactively identify opportunities to engage with new clients (prospects) to expand the store's client base.
• After Sales: Ensure to provide to clients a unique experience including the after-sale process that is an additional service the company provides to maintain items' longevity and quality throughout the years. Having clients in the store is always an opportunity to increase loyalty and maximize business opportunities.

Product Care & Respect of Corporate Guidelines

• Exemplary Product Care: Lead by example, ensuring that the team operates with the highest level of care and respect for the product.
• Policy Adherence: Ensure strict compliance with all policies and procedures, providing support to the team in daily operational tasks.

Category Performance

• Performance Monitoring: Monitor the performance of assigned categories, actively proposing action plans to achieve targets.
• Collaborative Feedback: Collaborate with Retail Merchandising teams, offering effective feedback on products, stock situations, and specific requests to drive business growth.
• Visual Merchandising: Collaborate with the Visual Merchandising team to maximize category potential while ensuring the store's image adheres to established guidelines.
• Stockroom Organization: Collaborate with Operations team to ensure BOH structure and layout is always structured to maximize efficiency and selling opportunities.

Key skills/competency

• Team Management
• Sales Leadership
• Client Experience
• Performance Management
• Retail Operations
• Visual Merchandising
• CRM
• Talent Development
• Product Knowledge
• Luxury Retail