Renewal Representative
Postman · Austin, Texas, United States
- On site
- Austin, Texas, United States
About the role
Who Are We?
Postman is the world’s leading API platform, used by more than 45 million+ developers and 500,000 organizations, including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaboration—enabling users to create better APIs, faster.
The company is headquartered in San Francisco and has offices in Boston, New York, Austin, Tokyo, London, and Bangalore - where Postman was founded. Postman is privately held, with funding from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners. Learn more at postman.com or connect with Postman on X via @getpostman.
P.S: We highly recommend reading The "API-First World" graphic novel to understand the bigger picture and our vision at Postman.
The Opportunity
Our renewal team takes pride in their role delivering value to our customers on a daily basis, understanding their buying process & adapting ours as we continue to grow. The Renewal Specialist role at Postman gives you the opportunity to have a huge impact in a customer focused company and doing satisfying work.
What You’ll Do
- Execute all phases of subscription renewal lifecycle, including notifying customers of renewal, generating quotes, and closing renewal opportunities
- Achieve revenue and retention targets on a quarterly and annual basis
- Manage renewals pipeline with forecast accuracy
- Analyze customer renewal data to determine retention and uplift strategy
- Partner with Sales and Customer Success in potential upsell/upgrade opportunities
- Monitor at-risk renewals/lost renewals and develop a plan of action with Sale and Customer Success to win back customers
- Maintain accurate and timely information in Postman’s CRM
- Develop & maintain an expert level of Postman products and plans
About You
- Minimum 5 years experience in renewals with a rapid-growth SaaS company, value-added resellers, and software distributors
- Superior communication skills (verbal and written), both internal and external to the organization
- Proven ability to sell and a detailed understanding of the renewal lifecycle
- High confidence in managing customer quotes, contracts, and terms
- Ability to identify and implement best practice processes and procedures around renewals
- Ability to use data to understand customer adoption and risk
- Experience with SaaS subscription revenue model and sales processes at a product led growth company
- Ability to multitask, prioritize, and manage time effectively
- Extensive experience working with both direct procurement & partner reseller teams to support buying process
The reasonably total compensation for this role ranges from $95,000 to $120,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.
What Else?
In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend. Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about. We’re building a long-term company with an inclusive culture where everyone can be the best version of themselves.
At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area, Boston, Austin, New York City, Tokyo and London. For roles based in Bangalore, employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce, leadership team, and peers. The benefits of our in office model will be shared knowledge, brainstorming sessions, communication, and building trust in-person that cannot be replicated via zoom.
Our Values
At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.
Equal opportunity
Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.
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