Technical Customer Success Engineer
Port.io · Tel Aviv District, Israel
- On site
- Full-time
- $120,000 / year
- Tel Aviv District, Israel
Job highlights
- Drive customer adoption and value realization.
- Own customer health and outcomes end-to-end.
- Develop scalable success playbooks and automation.
- Monitor account health and intervene proactively.
- Collaborate with internal teams for customer success.
About the role
About Port.io
At Port.io, we are building an open and flexible Agentic Engineering Platform for modern engineering organizations. Following our recent $100M Series C, we are in a phase of rapid growth with strong enterprise momentum. Port acts as the central nervous system for engineering teams, enabling platform teams to unify their stack and expose it through governed golden paths for developers and AI agents. By combining engineering context, workflows, and actions, we help organizations move from manual processes to autonomous, AI-assisted engineering workflows while maintaining control and accountability. As a product-led company, we aim to build a platform that fundamentally shapes how modern engineering organizations operate.
About the Role
As a Technical Customer Success Engineer, you will drive adoption and value realization across a scaled portfolio of customers. You will own customer health and outcomes end-to-end, combining project ownership, structured execution, and data-driven decision-making to deliver measurable impact at scale.
About Your Day-to-Day
- Take full ownership of customer health and outcomes, leading initiatives end-to-end from defining scope and success criteria through execution and delivery.
- Work with customers to translate complex technical needs into clear, structured plans, guiding them through use cases, milestones, and KPIs to ensure real business value.
- Develop and refine digital success playbooks, templates, and automation to support a 1:many model, while engaging customers through scalable formats such as async QBRs, dashboards, and group sessions.
- Proactively monitor account health using data and leading indicators, stepping in when needed with structured intervention plans to support at-risk customers and drive them back to success.
- Partner closely with Account Managers on renewals and expansion opportunities, collaborate with Solution Architects on deeper technical needs, and work with Product teams to surface customer insights and identify patterns that can shape future development.
What Success Looks Like
- Within 90 days: Take ownership of your portfolio, complete onboarding, and lead initial customer interventions.
- Within 6 months: Drive measurable improvements in customer health and build scalable playbooks that reduce manual effort and increase impact.
Requirements
- 3+ years of experience in DevOps, Software Engineering, or a technical customer-facing role such as Technical Customer Success, Technical Account Management, Solutions Engineering, or Support Engineering
- Proven experience working with technical stakeholders such as VP R&D, CTOs, and engineering leaders
- Strong project management skills with the ability to lead initiatives end-to-end and drive structured execution
- Hands-on experience with developer tools, CI/CD, cloud infrastructure, and modern software development practices
- Experience managing a portfolio of customers in a scaled (1:many) model is a strong advantage
- Ability to operate in a fast-paced, high-growth environment
Key skills/competency
- Customer Success
- Technical Account Management
- DevOps
- Software Engineering
- CI/CD
- Cloud Infrastructure
- Project Management
- Stakeholder Management
- Product Development
- Technical Support
Skills & topics
- Technical Customer Success Engineer
- Customer Success
- Technical Account Manager
- DevOps
- Software Engineering
- CI/CD
- Cloud Infrastructure
- Project Management
- Customer Adoption
- Value Realization
How to get hired
- Tailor your resume: Highlight your experience in DevOps, Software Engineering, and technical customer-facing roles, emphasizing project management and stakeholder engagement.
- Showcase technical skills: Detail your hands-on experience with developer tools, CI/CD, and cloud infrastructure.
- Demonstrate scaled management: If applicable, emphasize your experience managing customer portfolios in a 1:many model.
- Prepare for interviews: Be ready to discuss how you translate technical needs into business value and your approach to driving customer success in a high-growth environment.
Technical preparation
Review DevOps and CI/CD concepts.,Familiarize yourself with cloud infrastructure.,Practice translating technical needs into plans.,Understand modern software development practices.
Behavioral questions
Describe a time you owned customer outcomes end-to-end.,How do you build scalable customer success playbooks?,How do you proactively monitor and improve account health?,How do you collaborate with cross-functional teams?
Frequently asked questions
- What are the key responsibilities for a Technical Customer Success Engineer at Port.io?
- As a Technical Customer Success Engineer at Port.io, you will drive customer adoption and value realization, own customer health and outcomes, develop scalable success playbooks, monitor account health, and collaborate with internal teams like Account Management, Solution Architects, and Product.
- What experience is required for the Technical Customer Success Engineer role at Port.io?
- We require 3+ years of experience in DevOps, Software Engineering, or a technical customer-facing role. Proven experience working with technical stakeholders, strong project management skills, and hands-on experience with developer tools, CI/CD, and cloud infrastructure are essential.
- Does Port.io offer opportunities for career growth in this role?
- Yes, Port.io is a high-growth company, and this role offers significant opportunities to shape customer success strategies, develop scalable solutions, and contribute to product development by surfacing customer insights. Success in this role can lead to expanded responsibilities and leadership opportunities.
- What is the work environment like at Port.io for a Technical Customer Success Engineer?
- Port.io is a fast-paced, high-growth environment. The culture is product-led, focused on innovation and building a platform that shapes modern engineering organizations. You'll work in a collaborative, cross-functional team dedicated to customer success and product evolution.
- How does Port.io ensure customer success at scale?
- Port.io focuses on building scalable solutions, including developing digital success playbooks, templates, and automation. The Technical Customer Success Engineer role emphasizes a 1:many model, utilizing scalable formats like async QBRs, dashboards, and group sessions to ensure broad customer engagement and value realization.