Automotive Technician, Mechanical, Service Advi...

@ Portfolio

Job Overview

At Portfolio, we are seeking a dedicated Mechanical Claims Adjuster. This role is for professionals with backgrounds in automotive technology, mechanical repairs, service advising, or parts specialization. You will be a key part of our claims process, ensuring a smooth customer experience while maintaining the highest quality standards.

Compensation & Work Schedule

Starting hourly rate: $22.00 - $25.00 with overtime available. Training schedule is 8:00 am - 5:00 pm CST with proposed work schedules following training, plus a hybrid work arrangement where initially you must report to the Farmers Branch office every day for the first two weeks.

Key Responsibilities

• Handle a high volume of claims calls and inquiries.
• Open and adjudicate claims accurately and timely.
• Review and verify all claim documents for compliance.
• Provide exceptional customer service and follow contractual guidelines.
• Support quality control, audits, and team cross-training initiatives.

Essential Qualifications

The ideal candidate is reliable, detail-oriented, and has a strong background in automotive systems and repairs. You should have:

• 5+ years of customer service experience.
• 2+ years of call center experience.
• 2+ years in automotive repairs.
• Proficiency with computer systems and specialized software.
• Strong communication and problem-solving skills.

Benefits

Portfolio offers a comprehensive benefits package including paid holidays, flexible paid time off, health/dental/vision insurance, life insurance, short-term disability, tuition reimbursement, a referral bonus, 401(k), monthly breakfasts, and a reputation management program with monetary prizes.

Key Skills/Competency

Mechanical Claims Adjuster, Automotive Technician, Claims Adjudication, Customer Service, Hybrid Schedule, Quality Control, Administrative Skills, Attention to Detail, Communication, Team Collaboration