Automotive Technician, Mechanical, Service Advi...

@ Portfolio

Position Overview

Are you a skilled Mechanical Claims Adjuster, Automotive Technician, Mechanic, Service Advisor, or Parts Specialist seeking a new career opportunity? At Portfolio, we operate with responsive, innovative, efficient, and sincere standards (R.I.S.E) and are looking for professionals passionate about exceptional service and improving the claims process.

Compensation & Work Schedule

The role offers a starting hourly rate of $22.00 to $25.00 with overtime available. Training is held from 9:00 am - 6:00 pm EST. Post-training, work hours vary with multiple schedule options and a hybrid work arrangement after initial in-office requirements.

Responsibilities

• Handle high volume claims calls and open new claims thoroughly.
• Collect, review and verify claim documents for completeness.
• Provide exceptional customer service and update claim statuses.
• Adjudicate claims within set timelines and maintain performance metrics.
• Support team functions and assist with cross-department projects.

Essential Functions

Uphold core values while managing escalated cases, disputes, and necessary follow-ups. Additional tasks include quality control assessments and participating in coaching and development sessions.

Required Knowledge, Skills, and Abilities

• Punctuality, reliability, and a positive attitude under stress.
• Strong organizational, communication, and computer skills.
• Ability to type at least 40 wpm and strong numerical aptitude.
• 5+ years customer service experience; 2+ years in call center and automotive repairs.

Preferred Qualifications

ASE Certification, experience in automotive mechanical claims, service writing, or repair facility operations; familiarity with industry labor guides is advantageous.

Additional Benefits

• Paid holidays and flexible paid time off.
• Health, dental, vision, life, and disability insurance.
• Tuition reimbursement, referral bonus, and 401(k).
• Monthly associate breakfasts and additional associate perks.

Key skills/competency

Mechanical Claims Adjuster, Automotive, Service, Claims, Customer Service, Organizational, Communication, Time Management, ASE, Call Center