Senior Consultant Mobility Solutions & Customer Services

Shape the Future of Mobility and Customer Loyalty

The mobility industry is undergoing profound transformation. Electrification, autonomous systems, new service models, and digital touchpoints are changing customer behavior, value creation, and competition. Companies must rethink their mobility and customer strategies to develop scalable services, offer excellent Customer Experience, and generate value throughout the entire lifecycle.

Integrated Mobility Service ecosystems create new revenue streams, enable data-driven decisions, and increase long-term customer loyalty. Customer Experience & Customer Lifetime Management are becoming central differentiating factors — across services, interfaces, and business models.

As a Senior Consultant Mobility Solutions & Customer Services, you will work with our team to develop strategic mobility solutions, orchestrate customer interfaces, and unlock optimal value potential along the entire Customer Lifecycle. You will be a thought leader, sparring partner, and implementer with a deep understanding of technology, market logic, and growth drivers.

Your Responsibilities

• Advising top management on the development and implementation of integrated mobility solutions, customer ecosystems, and Autonomous Driving (AD).
• Designing and implementing strategies and sustainable business models in the areas of Electrification & Charging (Truck & Passenger eCars), Mobility-as-a-Service (MaaS), and Transport-as-a-Service (TaaS).
• Identifying synergies across various mobility forms such as Rental, Sharing, Hailing, Subscription, and preparing for the autonomous era.
• Identifying relevant Mobility Services Trends in the context of Fleet Transformation & Logistics and translating them into concrete Business Cases.
• Defining sustainable operator models, business models, and services, as well as evaluating market potential and competitive activities.
• Developing Go-to-Market strategies for new Mobility-Services, including market segmentation, pricing, value proposition, sales channels, and scaling models.

What Defines You?

• Master's degree in (Business) Engineering, Economics, or a comparable field of study.
• 4-6 years of professional experience in a leading top-management consultancy, a strategy department, or the mobility industry with a focus on Mobility Solutions, Customer Experience, Customer Lifetime Management.
• Deep expertise in the mobility market with a profound understanding of technologies, trends, and methods, and their targeted application within companies; a strong track record in developing and implementing mobility solutions and customer service strategies.
• High results orientation, combined with strategic, conceptual, and analytical thinking, and strong service orientation.
• Open, team-oriented, empathetic personality with a hands-on mentality, pronounced independent, structured, and professional working style.
• Excellent communication and presentation skills at the top management level in German and English.
• Willingness to travel and enthusiasm for projects in the dynamic environment of a management consultancy.

What We Offer?

These benefits make the difference – in everyday life, in the team, and for everything else that is important outside of work. Further benefits can be found on our careers page.

• Pension Plan: Comprehensive and flexible old-age provision and security options through Porsche VarioRente, Porsche Pensionsplan, MetallRente, and occupational disability insurance.
• Working Time Models: Flexible models such as mobile working, elective working hours, or sabbaticals enable individual freedom – tailored to personal life phases and needs.
• Work and Family: Diverse offerings support the compatibility of work and family – including childcare, holiday programs, parent networks, and a family service. Additionally, Porsche offers opportunities for social engagement.
• Health Promotion: We focus on holistic health care – with check-ups, vaccinations, ergonomic advice, digital tools, and comprehensive support from operational health management.
• Purchase and Leasing Programs: Attractive conditions for vehicle purchase and leasing, including exclusive loyalty leasing for long-term employees, and discounts on Porsche, Volkswagen, Audi, and Ducati brands.
• Employee Catering: A diverse, subsidized catering offering with fresh, seasonal, and regional dishes, modern cafeterias, and sustainable ToGo options.
• Mobility: We promote sustainable mobility with subsidized Deutschlandtickets, bicycle leasing, and comprehensive charging infrastructure for e-vehicles at our locations.
• Discounts: Employees benefit from price advantages via Corporate benefits, employee discounts on Porsche Lifestyle products, and services like parcel stations.
• Compensation: Fair and performance-oriented compensation according to collective agreements, including monthly salary, voluntary special payments, Christmas and holiday bonuses, and special premiums for service anniversaries.

Key skills/competency

• Mobility Strategy
• Customer Experience
• Business Model Development
• Electrification & Charging
• Autonomous Driving
• Market Analysis
• Go-to-Market Strategy
• Project Management
• Top Management Consulting
• Client Relationship Management