Field Training Manager

Field Training Manager

Position OverviewProvide in-dealership, instructor-led brand, product and skills training to Porsche Center retail staff that aligns with established Porsche Cars North America (PCNA) strategic objectives. In addition, provide on-site training support at all Product Launch Training Programs. Position is located in the Dallas metro area with travel to Porsche Centers throughout the central US.

Roles & Responsibilities

• Deliver non-technical (brand, skills, product) training at dealerships, other venues within the assigned territory, and virtually. Training topics include new model launch support, vehicle technology, reinforcement of Brand Ambassador concepts, proprietary dealer systems, customer satisfaction initiatives, and sales funnel management.
• Assist dealership management with the development and execution of dealership training plans.
• Work with PCNA Academy team, Porsche AG colleagues, other Porsche subsidiaries and various PCNA departments to assist in the development of dealership web-based and Instructor-led curriculum for dealership employees.
• Work with internal PCNA departments and other subsidiaries in the development of web-based and Instructor-led curriculum for PCNA employees. Support and/or conduct other non-technical training in collaboration with PCNA training providers.
• Observe dealership process activity and provide feedback/training to improve performance.
• Solicit and aggregate dealership feedback on training needs and provide recommendations to PCNA Academy.
• Monitor all technical and non-technical certification KPIs for all dealerships within the territory and provide counsel to dealership management in support of achieving stated training certification targets.
• Manage administrative aspects of the course enrollment process.
• Secure appropriate training venues and manage/conduct site setup activities.
• Work as an integral team member within PCNA Academy to assure the highest standards of curriculum quality and consistency are maintained.
• Develop a Porsche Center training calendar and travel schedule to provide sufficient in-dealership training activities.

Qualifications

Education

• Bachelor’s Degree required – Business, Marketing or Education preferred

Experience

• Five or more years of experience in automotive training in a dealership and corporate environment. Retail automotive experience is a plus.

Skills

• Successful candidate will have a wide-ranging background in automotive industry with corporate and retail knowledge.
• Ability to be on-site at major Product Launch Training Programs for up to 4-5 weeks at a time.
• Nominee must have rich experience in automotive training and facilitation.
• Must have excellent written and verbal communication skills.
• Proven record of accomplishment with program leadership.
• Strong ability to foster productive relationships with both domestic and international colleagues.
• Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies at Porsche Cars North America.
• Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.

Competencies

• Strong communication skills, both oral and written
• Strong analytical skills
• Strong problem solving skills
• Exceptional collaboration and persuasion skills
• Strong initiative and motivation

Percentage Of Required Travel

• Ability to travel domestic and international approximately 80%.

Physical Requirements

This job operates in an automotive dealership and office environment. This role routinely uses standard office equipment such as computers, phones, cameras, photocopiers, and filing cabinets. This position will also have work in an automotive dealership facilities. While performing the duties of this job, the employee may be exposed to fumes or airborne particles, moving mechanical parts, and vibration. The noise level in the environment and job sites can be loud. While performing the duties of this job, the employee is regularly required to talk, hear, sit (for prolonged periods while traveling), stand, move, use hands to finger, handle or feel, and reach with hands and arms. The employee must occasionally climb, stoop, kneel, crouch, crawl, lift and/or move up to 15 pounds.

Key skills/competency

• Automotive Training
• Brand Training
• Product Training
• Skills Training
• Facilitation
• Curriculum Development
• Relationship Building
• Performance Improvement
• KPI Monitoring
• Program Leadership