IT Helpdesk Technician

@ Porch Group

About Porch Group

Porch Group is a leading vertical software and insurance platform focused on helping homebuyers move, maintain, and protect their homes. With deep relationships with key stakeholders in the home-buying transaction, Porch is a growing SaaS company that recently rang the Nasdaq bell under the ticker symbol PRCH.

Role Overview: IT Helpdesk Technician

As an IT Helpdesk Technician at Porch Group, you will be responsible for analyzing, troubleshooting, and evaluating end-user and technology issues within our IT department. This role supports employees through telephone, chat, and remote tools, guiding them in using business-specific programs and resolving IT issues.

Key Responsibilities

• Set up and ship equipment for employee use.
• Monitor and troubleshoot work orders and tickets.
• Maintain help desk requests and update ticket statuses.
• Re-image laptops and desktops for redeployments.
• Install and support operating systems and essential software.
• Answer user inquiries and resolve hardware/software issues.
• Document IT knowledge base and manage equipment inventory.
• Create, change, and delete user accounts.
• Implement scripting and automation to reduce repetitive tasks.
• Ensure security standards and patch management compliance.
• Collaborate with team members to resolve IT-related issues.

Required Knowledge, Skills, and Abilities

• Strong verbal and written communication in English.
• Bachelor's degree in IT or 4+ years of related experience.
• Experience with MS Windows, Mac OS X, Office 365, and various communication tools.
• Excellent organizational and prioritization skills.
• Ability to work on multiple projects concurrently.
• Familiarity with IP addressing, DHCP, DNS, and basic routing.
• IT certifications are a plus.

Work Arrangement & Location

This is a hybrid role based in the Delhi/NCR region, India, with in-presence required for tasks needing physical access to hardware.

Compensation & Benefits

Pay Range: 656,300 INR - 918,800 INR annually. Benefits include comprehensive health, life, and financial coverage alongside various leave policies and wellness programs.

Next Steps

Submit your application to have a conversation with our Talent Acquisition team. Be prepared to discuss your background and ask questions to ensure a mutual fit.

Key skills/competency

IT Support, Troubleshooting, Communication, Windows, MacOS, Office 365, SaaS, Networking, Scripting, Technical Documentation