Claims Approval Supervisor @ Porch Group
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Job Details
About Porch Group
Porch Group is a leading vertical software and insurance platform positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. With a strong focus on homeowners insurance, Porch Group provides differentiated products and services to support homebuyers throughout the journey.
Job Overview
As a Claims Approval Supervisor at Porch Group, you will lead a dynamic team responsible for processing claims accurately, timely, and in compliance with regulatory standards. This role requires strong leadership, operational oversight, and a commitment to quality service.
Key Responsibilities
- Supervise and manage daily workflow for the claims analysis team.
- Ensure accurate claims fulfillment, policy adherence, and excellent service.
- Coach and support team members through complex claim negotiations and escalations.
- Monitor performance dashboards and backflow to maintain efficiency.
- Deliver daily metrics and end-of-month reports while maintaining coverage.
- Provide backup support for claims processing when needed.
- Develop, coach, and train staff to meet performance and customer service standards.
- Implement new procedures and enforce compliance policies with corrective action when necessary.
Qualifications & Experience
Applicants should have 3–5 years of experience in claims processing or analysis, preferably within the home warranty or insurance industry, and 5+ years of supervisory experience. A strong understanding of policy coverage, regulatory requirements and exceptional problem-solving skills are essential.
Work Environment & Benefits
This is a remote position based in the United States. Porch Group offers a comprehensive benefits package including health, dental, vision, life insurance, 401(k) plans, and various wellness programs. You will join a culture that values collaboration, innovation, and a “No Jerks, No Egos” work ethic.
Key skills/competency
- Claims Processing
- Team Leadership
- Compliance
- Underwriting
- Performance Metrics
- Coaching
- Customer Service
- Process Improvement
- Regulation
- Insurance
How to Get Hired at Porch Group
🎯 Tips for Getting Hired
- Customize your resume: Highlight relevant claims and supervisory experience.
- Research Porch Group: Understand their innovative insurance platform and culture.
- Emphasize metrics: Include performance driven achievements in claims processing.
- Prepare for virtual interviews: Demonstrate leadership and problem-solving skills.
- Show compliance knowledge: Understand regulatory and policy details.