1 day ago

TikTok Account Manager

Poole & Partners Ltd

On Site
Full Time
£38,000
London, England, United Kingdom

Job Overview

Job TitleTikTok Account Manager
Job TypeFull Time
Offered Salary£38,000
LocationLondon, England, United Kingdom

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Job Description

TikTok Account Manager

We’re building out TikTok Shop’s e-commerce team in London and hiring 20 Selling Partner Growth Associates.

You’ll support TikTok Shop sellers solve issues fast, and coach partners on tools, policies and practical steps that help them grow. If you’re calm under pressure, like fixing problems properly (not just closing tickets), and enjoy working at pace, you’ll fit in.

Why TikTok Shop

TikTok Shop is scaling across Europe, with expansion into markets like France, Germany and Italy — so there’s loads happening, and you’ll learn quickly.

You’re joining a global e-commerce function with real progression options as the org grows.

TikTok openly pushes a culture built around creativity and ambition, and the pace is genuinely fast (in a good way, if you like momentum).

What you’ll be doing

  • Supporting sellers across EU markets (high-volume queries via chat/webform-style support)
  • Advising sellers on platform tools, policies, and growth opportunities
  • Owning issues end-to-end and partnering with internal teams to resolve quickly
  • Monitoring seller health and spotting risks early
  • Running targeted outreach/coaching to lift seller performance and retention

What they’re looking for

  • Customer support / seller support / account support experience (chat/email/webforms ideal)
  • Comfortable working onsite in London, 5 days per week
  • Practical, service-first mindset with strong communication

Nice to have

  • E-commerce / marketplace experience
  • Seller-facing support or fast-paced tech background

Key skills/competency

  • Customer Support
  • Seller Support
  • Account Management
  • E-commerce Operations
  • Problem-solving
  • Communication Skills
  • Policy Adherence
  • Growth Coaching
  • Risk Monitoring
  • Client Relationship Management

Tags:

Account Manager
Customer Service
E-commerce
Problem Solving
Client Relationship
Coaching
Risk Management
Communication
Policy Enforcement
Performance Monitoring
CRM Software
Ticketing Systems
Live Chat
Webform Tools
Data Analysis
E-commerce Platform
Microsoft Office
Google Workspace
Internal Communication Tools
Project Management Tools

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How to Get Hired at Poole & Partners Ltd

  • Research Poole & Partners Ltd's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
  • Tailor your resume: Highlight customer/seller support, e-commerce, and fast-paced tech experience relevant to TikTok Shop.
  • Showcase problem-solving skills: Prepare STAR method examples demonstrating how you've resolved complex issues end-to-end in previous roles.
  • Demonstrate communication ability: Emphasize your experience with high-volume chat/webform support and success in coaching clients.
  • Express enthusiasm for TikTok Shop: Articulate your interest in e-commerce growth, particularly within the dynamic European market.

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