Nordic Spa Pool Operator

Nordic Spa Pool Operator

Simple. Inclusive. Natural. Social

Reports to: Spa Maintenance Manager

Located at the Kananaskis Nordic Spa, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

Achieving Excellence Statement

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as the Nordic Spa Pool Operator is critical to delivering on this promise. In this role, you are expected to exceed guest expectations by creating “picture perfect” guest experiences. You will achieve excellence by cleaning and maintaining the facility throughout your shift in addition to operating the pools, saunas, steams rooms, pool deck and outdoor areas for safe guest use.

Key Focuses

• Completes work processes and checklists that seamlessly support the Core Value of Quality: We are committed to achieving excellence and upholding the highest standards in product and service.
• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.
• Contributes to a collaborative workplace, supporting the Core Value of Family: Relationships are rooted in trust, honesty, respect, and gratitude. One member’s success is the success of all in our family.
• Conduct water samples to test and monitor pool chemistry and make necessary adjustments to maintain our quality standards.
• Monitor the pool filtration system and complete scheduled inspections throughout shift to maintain proper operation.
• Complete washing schedules as assigned or outlined in daily checklists.
• Maintain a safe and clean pool deck by organizing furniture, clearing debris and picking up towels and robes.
• Clean and maintain all outdoor walkways, pathways, and green spaces.
• Complete maintenance checklist and address minor issues to prevent escalation; reporting and logging maintenance issues beyond scope immediately to leader.
• Champion safety protocols and ensure compliance with quality standards.
• Manage maintenance incidents during shift and escalate to a manager or supervisor when necessary.
• Contribute to a collaborative workplace, supporting community and common goals.
• Demonstrate pride in work by creating positive energy, teamwork, and fun.
• Understand and adhere to company policies, procedures, and standards.
• Exhibit exceptional follow-up and ownership of tasks with strong attention to detail.
• Other duties as assigned.

Experience/Passions/Education

• Previous Spa or Hotel maintenance experience preferred
• Current Certified Pool Operators (CPO) license preferred
• WHMIS, First Aid (Including CPR) preferred
• Able to lift, move, and handle pool chemicals responsibly
• Good judgement around safety and guest experience
• Comfortable with technology and open to new learning

Working Conditions

Due to 365-day-a-year operations, this position may be required to work long shifts that include late hours, weekends, and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This position spends a lot of time on their feet, multitasking competing priorities, and will spend a considerable amount of their shift outdoors in all seasons.

Key skills/competency

• Pool Operations
• Water Chemistry
• Pool Maintenance
• Guest Experience
• Safety Protocols
• Facility Maintenance
• Chemical Handling
• Spa Operations
• Teamwork
• Customer Service