Product Solutions Manager @ PolyAI
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Job Details
Overview
PolyAI automates customer service through lifelike voice assistants, enabling businesses to deliver service that rivals human interaction. As a Product Solutions Manager, you are responsible for ensuring the success of real projects by managing timelines, overseeing virtual assistant quality, and acting as the primary client contact.
Key Responsibilities
- Deliver transformative virtual assistants and ensure long-term customer value.
- Manage client communications and coordinate with engineering teams.
- Act as the voice of the client by understanding their needs and rallying the PolyAI team.
- Turn data analysis into compelling storytelling of successes.
- Collaborate with pre-sales and sales teams to tailor specific business solutions.
Requirements
Minimum: Excellent communication and storytelling skills, agile project delivery, strong attention to detail, ability to push back to stakeholders, and a customer-obsessed mindset.
Preferred: Experience with automation and AI processes, project management principles, and previous client-facing or delivery management roles in software companies. Experience in call centers or customer service industries and an interest in consumer tech are a plus.
Compensation & Benefits
This role offers a competitive base salary ($130,000 - $140,000 guide, with final compensation based on experience), an annual bonus, equity participation, and a comprehensive benefits package including share options, medical coverage, life insurance, retirement planning, flexible PTO, work-from-home allowance, and additional family benefits.
Company Values
At PolyAI, the culture is built on excellence, ownership, continuous improvement, rapid action, collaborative decision making, and designing experiences for people. Diversity and inclusivity are championed throughout the organization.
Key skills/competency
- Customer Service
- Project Management
- Voice Assistant
- Agile
- Data Analysis
- Client Communication
- Storytelling
- Automation
- Stakeholder Management
- Conversational AI
How to Get Hired at PolyAI
🎯 Tips for Getting Hired
- Research PolyAI culture: Study their mission, values, and recent innovations.
- Customize your resume: Highlight agile and client delivery experience.
- Showcase storytelling skills: Include data analysis and narrative examples.
- Prepare for technical discussions: Review conversational AI and project management fundamentals.