Desktop Support Engineer
Policybazaar.com
Job Overview
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Job Description
About Policybazaar.com
Welcome to Policybazaar’s official LinkedIn page. We believe in insurance for all, and we drive it through unbiased information and time-efficient processes for all Indian customers. As India's largest insurance brokers, we consider it our responsibility to be every Indian customer's one-stop portal for protection against death, disease, and disability, as well as for mindful investment planning. We understand customers' anxiety about claim settlement, so we offer 24x7 online support, on-ground support, and even host special claim samadhan events where stuck claims can be reopened and resolved instantly. Our mission, in keeping with IRDAI's inspiring vision, is Har Family Hogi Insured by 2047.
Group Companies: Paisabazaar.com, QuickFixCars, Policybazaar.ae, Zphin
Visit policybazaar.com to know more about us.
About the job
We are looking for a Desktop Support Engineer to provide technical assistance to our clients & helping them with installation, upgradation and troubleshooting hardware and software systems.
Your contribution in PB’s journey
- To support daily technical support activities for desktop, data, and server management
- To set up and test desktop computer peripherals
- To perform the system changes adhered to organizational policies
- Conduct remote desktop troubleshoot to end-users along with documentation ticket maintenance
- Maintain technical documentation in association with other functional departments
- Microsoft Certified Professional (MCP)
- Configure, install, upgrade and troubleshoot hardware and machines
Your knowledge & expertise that we need
- Proven work experience as a Desktop Support Engineer or similar role
- Hands-on experience with Windows/Linux/Mac OS environments
- Working knowledge of office automation products and computer peripherals, like printers and scanners
- Knowledge of network security practices and anti-virus programs
- Ability to perform remote troubleshooting and provide clear instructions
- Excellent problem-solving and multitasking skills
- Customer-oriented attitude
- Ability to travel and work after hours when necessary
Key skills/competency
- Technical Support
- Troubleshooting
- Hardware/Software Installation
- Remote Desktop Support
- Windows/Linux/Mac OS
- Network Security
- Customer Service
- Problem-Solving
- Documentation
- System Configuration
How to Get Hired at Policybazaar.com
- Research Policybazaar.com's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for Desktop Support Engineer: Customize your resume to highlight relevant technical skills, troubleshooting experience, and customer support achievements using keywords from the job description.
- Showcase your technical expertise: Be prepared to discuss your hands-on experience with Windows, Linux, and Mac OS, as well as network security practices and remote troubleshooting during interviews.
- Demonstrate problem-solving abilities: Prepare examples of how you've effectively resolved complex technical issues and provided clear instructions to end-users.
- Highlight customer-centricity: Emphasize your customer-oriented attitude and ability to manage user expectations in a fast-paced environment.
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