Windows Support Engineer
@ Point72

Bengaluru, Karnataka, India
$90,000
On Site
Full Time
Posted 30 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXX****** @point72.com
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Job Details

About the Windows Support Engineer Role at Point72

A career with Point72’s Technology Team where you will support critical IT infrastructure in a dynamic investment firm.

What You’ll Do

  • Provide technical support for Windows operating systems including installation, configuration, and troubleshooting.
  • Diagnose and resolve hardware and software issues related to Windows systems.
  • Perform system upgrades and patches to ensure security and optimal performance.
  • Maintain and manage Active Directory, Group Policies, and user accounts.
  • Collaborate with team members to support network and server infrastructure.
  • Monitor system performance and implement performance-tuning measures.
  • Assist in the development and implementation of technology policies and procedures.
  • Document technical processes and create user guides for common issues.
  • Provide end-user training and support for Windows applications and tools.
  • Participate in on-call support rotation and respond to emergency situations.
  • Utilize VMware technologies to manage and optimize virtualized environments.

What’s Required

  • Bachelor’s degree in computer science, IT, or related field and/or equivalent work experience.
  • Proven experience as a support engineer with strong troubleshooting and problem-solving skills.
  • Experience with VMware technologies (vSphere, ESXi) and scripting languages such as PowerShell.
  • Strong knowledge of Windows operating systems including Windows 10 and Server 2016/2019.
  • Experience with Active Directory, Group Policy, and user account management.
  • Knowledge of network protocols and services (DNS, DHCP, TCP/IP) and cloud services (Azure, AWS).
  • Excellent communication and interpersonal skills with the ability to work independently.
  • Commitment to high ethical standards.

About Point72

Point72 is a leading global alternative investment firm led by Steven A. Cohen, with over 30 years of investing experience. The firm aims to deliver superior returns through fundamental and systematic investing strategies and emphasizes long-term growth and professional development for its team.

Key skills/competency

  • Windows
  • Support
  • Active Directory
  • VMware
  • Troubleshooting
  • Cloud Services
  • Scripting
  • Network Protocols
  • Agile
  • Documentation
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How to Get Hired at Point72

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight Windows and VMware expertise.
  • Emphasize technical skills: Detail Active Directory, scripting, and cloud experience.
  • Research Point72: Understand their culture and investment strategy.
  • Prepare for interviews: Practice troubleshooting and problem-solving scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review Windows OS troubleshooting techniques.
Practice PowerShell scripting commands.
Study Active Directory configurations.
Test VMware virtualization management setups.

Behavioral Questions

Describe a challenging support scenario.
Explain teamwork in crisis management.
Discuss prioritization during emergency support.
Share a time you solved a critical issue.

Frequently Asked Questions