Software Engineer Lead Production Support
@ PNC

Birmingham, England, United Kingdom
$120,000
On Site
Posted 24 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXX***** @pnc.com
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Job Details

Position Overview

At PNC, our people are our greatest differentiator. As a Software Engineer Lead Production Support, you will be collaborating with technology teams to build, configure, and test systems, troubleshoot production issues and educate junior staff. You will work in one of our key locations including Pittsburgh, PA; Cleveland, OH; Birmingham, AL; or Dallas, TX. This role requires regular on-site or field presence at a PNC location.

Responsibilities

  • Monitor, maintain, and support systems ensuring stability and compliance.
  • Perform system maintenance including patch installations and upgrades.
  • Detect, diagnose, resolve and escalate incidents, reporting on trends.
  • Communicate and collaborate with business teams to ensure effective support.
  • Educate and coach junior staff on system functionalities and best practices.
  • Lead application governance including continuity testing and regulatory compliance.

Skills & Competencies

  • Windows and Linux administration
  • Oracle SQL expertise
  • OpenShift container experience
  • Log troubleshooting and operating system upgrades
  • Prior lead and production support background
  • Effective written and verbal communication

Additional Information

This role requires a university/college degree or equivalent experience with a minimum of 3 years in a relevant role. PNC offers a comprehensive benefits package including medical, dental, retirement plans, and generous paid time off.

Key skills/competency

  • Production Support
  • System Maintenance
  • Incident Management
  • Technical Troubleshooting
  • Application Governance
  • Windows
  • Linux
  • Oracle SQL
  • OpenShift
  • Coaching
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How to Get Hired at PNC

🎯 Tips for Getting Hired

  • Customize your resume: Highlight production support and lead experience.
  • Research PNC culture: Understand their inclusive values and benefits.
  • Emphasize technical skills: Detail expertise in troubleshooting and system maintenance.
  • Prepare for interviews: Be ready to discuss incident resolution and team leadership.

📝 Interview Preparation Advice

Technical Preparation

Review Windows and Linux administration techniques.
Practice incident troubleshooting and system diagnostics.
Study Oracle SQL queries and performance reports.
Rehearse approaches for patch and upgrade testing.

Behavioral Questions

Describe a past team conflict resolution.
Explain your experience leading technical teams.
Share how you manage stressful incidents.
Discuss your mentoring approach for juniors.

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