Software Engineer Lead Production Support @ PNC
placeBirmingham, England, United Kingdom
attach_money $120,000
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
***** @pnc.com
Recommended after applying
Job Details
Position Overview
At PNC, our people are our greatest differentiator. As a Software Engineer Lead Production Support, you will be collaborating with technology teams to build, configure, and test systems, troubleshoot production issues and educate junior staff. You will work in one of our key locations including Pittsburgh, PA; Cleveland, OH; Birmingham, AL; or Dallas, TX. This role requires regular on-site or field presence at a PNC location.
Responsibilities
- Monitor, maintain, and support systems ensuring stability and compliance.
- Perform system maintenance including patch installations and upgrades.
- Detect, diagnose, resolve and escalate incidents, reporting on trends.
- Communicate and collaborate with business teams to ensure effective support.
- Educate and coach junior staff on system functionalities and best practices.
- Lead application governance including continuity testing and regulatory compliance.
Skills & Competencies
- Windows and Linux administration
- Oracle SQL expertise
- OpenShift container experience
- Log troubleshooting and operating system upgrades
- Prior lead and production support background
- Effective written and verbal communication
Additional Information
This role requires a university/college degree or equivalent experience with a minimum of 3 years in a relevant role. PNC offers a comprehensive benefits package including medical, dental, retirement plans, and generous paid time off.
Key skills/competency
- Production Support
- System Maintenance
- Incident Management
- Technical Troubleshooting
- Application Governance
- Windows
- Linux
- Oracle SQL
- OpenShift
- Coaching
How to Get Hired at PNC
🎯 Tips for Getting Hired
- Customize your resume: Highlight production support and lead experience.
- Research PNC culture: Understand their inclusive values and benefits.
- Emphasize technical skills: Detail expertise in troubleshooting and system maintenance.
- Prepare for interviews: Be ready to discuss incident resolution and team leadership.
📝 Interview Preparation Advice
Technical Preparation
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Review Windows and Linux administration techniques.
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Practice incident troubleshooting and system diagnostics.
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Study Oracle SQL queries and performance reports.
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Rehearse approaches for patch and upgrade testing.
Behavioral Questions
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Describe a past team conflict resolution.
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Explain your experience leading technical teams.
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Share how you manage stressful incidents.
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Discuss your mentoring approach for juniors.
Frequently Asked Questions
What qualifications does PNC expect for a Software Engineer Lead Production Support role?
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How is the Software Engineer Lead Production Support role structured at PNC?
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What technical skills are crucial for a lead role at PNC?
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How can candidates prepare for interviews at PNC?
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