Production Quality Analyst

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Production Quality Analyst within PNC's Commercial Lending Operations organization, you will be based in Denver, CO.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

We seek motivated, driven and creative individuals that enjoy working as part of a team in a high energy environment which thrives on innovation and ingenuity. You will work together to create new solutions which will provide our clients with an exceptional customer experience. Valued opinions, supported by collaborative teams, impact the success of the Commercial Lending Operations organization.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Utilizing standard procedures, the Production Quality Analyst conducts quality review and analysis of the work performed by staff supporting a specific line of business or functional area. This role identifies systemic issues and facilitates correction. You will review complex transactions and related documents and verify work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. The Production Quality Analyst ensures the appropriate materials and documentation are available to complete the transaction and/or work process. They identify systemic issues and facilitate effective root cause analysis and corrective actions, working with staff to develop and improve incoming quality. This position also provides recommendations for issues and/or continuous improvement projects.

PNC Employee Expectations

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.

Preferred Skills

• Change Management
• Corporate Governance
• Data Analytics
• Process Efficiencies
• Process Improvements
• Risk Assessments

Competencies

• Accuracy and Attention to Detail
• Analytical Thinking
• Coaching Others
• Effective Communications
• Internal Controls
• Managing Multiple Priorities
• Operational Functions
• Quality Management
• Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Key skills/competency

• Quality Review
• Data Analysis
• Process Improvement
• Risk Assessment
• Root Cause Analysis
• Commercial Lending
• Operational Functions
• Internal Controls
• Compliance
• Customer Experience