Operations Advisor

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As an Operations Advisor within PNC's organization, you will be based in [city/state location of position].

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

The Operations Advisor supports critical operational support services, processes, capabilities, or initiatives within an operational unit, ensuring performance and risk indicators are met. This role establishes and monitors process performance measurements and business impact, preparing statistics and reports for stakeholders and senior management. The Operations Advisor also monitors production workflow, assists team members with escalated process issues, independently identifies and resolves exceptions, and serves as a point of escalation. Furthermore, this position monitors the effectiveness and efficiency of production and processes, determining and driving change and improvement efforts. Ensuring adherence to policies, procedures, and regulatory standards, the Operations Advisor independently resolves compliance issues and drives risk mitigation activities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Accountability
• Customer Solutions
• Ensure Compliance
• Personal Initiative
• Process Improvements
• Results-Oriented
• Risk Mitigation Strategies
• Standard Operating Procedure (SOP)

Competencies

• Accuracy and Attention to Detail
• Consulting
• Decision Making and Critical Thinking
• Effective Communications
• Managing Multiple Priorities
• Operational Functions
• Problem Solving
• Process Management
• Products and Services
• Standard Operating Procedures

Work Experience

Roles at this level typically require a university / college degree, with 2+ years of relevant professional experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications & Licenses

No Required Certification(s)

No Required License(s)

Pay Transparency

Base Salary: $45,000.00 – $105,000.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Key skills/competency

• Process Improvement
• Risk Mitigation
• Compliance Management
• Operational Support
• Performance Monitoring
• Problem Solving
• Decision Making
• Effective Communication
• Customer Focus
• Attention to Detail