Loan Support Associate

@ PNC

Position Overview

At PNC, our people are our greatest differentiator. In Commercial Lending Operations, we deliver best in class service to our customers. As a Loan Support Associate with the Dealer Floorplan Auto Reconcilers team, you will be based in Pittsburgh, PA, with some remote work permitted at the manager's discretion. The role requires a minimum in-office presence in Pittsburgh once monthly, with potential for more frequent attendance as business needs evolve.

The team monitors collateral for car dealerships, reconciling audits performed by a third-party vendor. You will review new audits daily, send correspondence to dealers for due payments or missing documentation, and notify Relationship Managers of any outstanding or unusual findings. You will also manage follow-ups and update audit records with data from dealer responses, as well as contribute to daily and monthly reports.

Key Responsibilities

• Execute standard transactions and processes per established policies.
• Review and reconcile audits using Datascan Audit Intelligence system.
• Send communications to dealers regarding payments and required documents.
• Notify Relationship Managers about exceptions and unusual findings.
• Assist with daily and monthly reporting tasks.

Qualifications and Skills

Successful candidates will demonstrate relevant experience or product knowledge. While a degree is not required, related experience or certifications can be considered. Preferred skills include Analytical Thinking, Capital Management, Compliance, Due Diligence, and Risk Mitigation Strategies. Key competencies include Accuracy, Decision Making, Effective Communication, and Flexibility.

Benefits & Workplace Culture

PNC offers comprehensive benefits including medical, dental, vision, life insurance, 401(k), vacation, paid holidays, and more. The inclusive environment supports professional growth, innovation, and collaboration. PNC is committed to accommodating needs and providing a supportive workplace for all employees.

Key skills/competency

• Audit Reconciliation
• Customer Service
• Compliance
• Risk Management
• Datascan System
• Communication
• Problem Solving
• Detail Oriented
• Reporting
• Team Collaboration