Customer Service Representative Senior - Retail...
@ PNC

Hybrid
$50,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @pnc.com
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Job Details

Position Overview

Join PNC as a Customer Service Representative Senior within our Retail Bank Operations team. In this remote role, you will manage cash needs for branch and ATM networks, protect the bank from fraud risks, and continuously improve operational processes. Your customer service expertise and ability to handle complex inquiries will be vital in delivering our CARES model to service partners and customers.

Key Responsibilities

  • Answer incoming calls from service partners, customers, and financial institutions.
  • Investigate and resolve complex inquiries regarding products and services.
  • Document interactions and complete service requests efficiently.
  • Serve as a coach or mentor to junior team members.

Work Environment & Schedule

This remote position requires work from a quiet, confidential space. Schedule is Monday to Friday, 11:30am - 8:00pm EST, with at least one Saturday shift per month.

Skills & Competencies

  • Outstanding customer service and advanced communication skills
  • Knowledge of retail banking processes and risk management
  • Ability to work in a fast-paced environment
  • Technical proficiency with call handling systems

Key Skills/Competency

Customer Service, Retail Banking, Fraud Prevention, CARES model, Call Handling, Risk Management, Mentoring, Process Improvement, Remote Work, Communication

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How to Get Hired at PNC

🎯 Tips for Getting Hired

  • Customize Your Resume: Tailor skills to PNC requirements.
  • Research PNC Culture: Understand their values and mission.
  • Highlight Remote Skills: Demonstrate home-office readiness.
  • Prepare for Technical Questions: Refresh banking process knowledge.
  • Practice Behavioral Responses: Emphasize customer service experience.

📝 Interview Preparation Advice

Technical Preparation

Review call handling systems.
Study retail bank operations.
Practice fraud detection scenarios.
Brush up on risk management protocols.

Behavioral Questions

Describe past customer conflict resolution.
Explain handling high-pressure situations.
Share mentoring experiences with team members.
Discuss managing multiple priorities.

Frequently Asked Questions