Collateral Process Default Specialist

Position Overview for Collateral Process Default Specialist

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. You’ll help drive crucial behind-the-scenes functions for many lines of business, including managing cash needs, protecting against fraud, and identifying process improvements. If you’re ready for exciting new challenges in your career, bring your passion and expertise to PNC.

At PNC, our people are our greatest differentiator. We are united in delivering the best experience for our customers and foster an inclusive workplace. As a Collateral Process Default Specialist within PNC's Retail Bank Operations, you will be based remotely.

The Collateral Process Default Specialist plays a critical role in the financial accuracy and operational efficiency of PNC’s Late Stage Default and Foreclosure Support functions. This position is responsible for the timely and accurate processing of financial information related to mortgage and home equity loans, including payoff and reinstatement requests, fund application, and preparation of internal payoff figures used by foreclosure counsel. In addition, this role supports compliance with statutory guidelines, investor/insurer requirements, and internal controls vital to the enterprise. Work performed by this team directly influences customer satisfaction, audit readiness, and the financial soundness of PNC.

Preferred Experience

• Experience in foreclosure, default operations, loan servicing, investor reporting, or similar regulatory environments.

Work Arrangement

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

Key Responsibilities of a Collateral Process Default Specialist

• Monitors and processes foreclosures or repossession of assets, including various administrative, preservation and conveyance functions to avoid monetary loss to the bank.
• Monitors and processes tasks and workflow to ensure timely completion of the related processes. Complies with bank/investor/insurer guidelines, as necessary.
• Interacts with customers/vendors/investors, where applicable, regarding default and foreclosure or repossession proceedings through written and verbal communication.
• Adheres to bank, investor, insurer, and regulatory guidelines in order to minimize loss associated with process issues and delays.
• May train and coach new team members and resolve escalated issues regarding the process.

PNC Employee Expectations

• Customer Focused: Knowledgeable of practices aligning customer needs and satisfaction as primary considerations.
• Managing Risk: Effectively assess and manage risks associated with business objectives, adhering to PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. This position typically requires 1+ years of related experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Preferred Skills

• Communication
• Credit
• Customer Complaint Resolution
• Customer Service
• Customer-Support
• Information Collection
• Problem Identification
• Repossessions

Competencies

• Accuracy and Attention to Detail
• Conflict Management
• Customer Interaction
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Knowledge Of Product Line
• Managing Multiple Priorities
• Problem Management Process
• Regulatory Environment - Financial Services

Education & Certifications

• No Degree Required
• No Required Certification(s)
• No Required License(s)

Key skills/competency

• Foreclosure Processing
• Default Operations
• Loan Servicing
• Regulatory Compliance
• Financial Accuracy
• Risk Management
• Customer Interaction
• Workflow Management
• Problem Resolution
• Mortgage & Home Equity