Client Solution Specialist

Position Overview: Client Solution Specialist at PNC

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers, fostering an inclusive workplace culture where all employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Client Solution Specialist, you will be an integral part of PNC's Mortgage Home Lending Center organization.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.

The typical schedule for this role is Saturday-Wednesday, 9-5pm EST or Monday-Friday, 11:30-8pm EST. Bilingual Spanish proficiency is preferred.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

The Client Solution Specialist provides essential sales, service, and execution support for new and ongoing client relationships. This involves gathering required documentation, then preparing, reviewing, and verifying documents and relevant information for accuracy. You will perform common processing tasks, ensuring compliance with standard regulations and processes, and may also administer implementation plans.

You will act as a primary point of contact for clients, client teams, or service partners, escalating client implementation and servicing issues as necessary. Your role also includes initiating, updating, and verifying client, account, or transaction details in relevant systems/applications, and providing reports as needed. General administrative support may also be part of your responsibilities.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a Client Solution Specialist role. Listed below are the skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Business Decisions
• Client Counseling
• Client Relationship Building
• Competitive Advantages
• Customer Experience (CX)
• Personal Initiative
• Relationship Management
• Results-Oriented

Competencies

• Accuracy and Attention to Detail
• Customer Support Policies, Standards and Procedures
• Decision Making and Critical Thinking
• Effective Communications
• Flexibility and Adaptability
• Managing Multiple Priorities
• Problem Management Process
• Products and Services
• Sales Support and Administration

Work Experience

Roles at this level typically require an Associate's or equivalent degree as well as related experience or product knowledge to accomplish primary duties. Typically requires 3+ years experience. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Associate's Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Key skills/competency

• Business Decisions
• Client Relationship Building
• Customer Experience (CX)
• Relationship Management
• Accuracy and Attention to Detail
• Effective Communications
• Problem Management
• Products and Services
• Sales Support
• Risk Management