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PNC

ATM Coordinator

PNC · United States

  • Hybrid
  • Full-time
  • $75,000 / year
  • United States

Job highlights

  • Coordinate ATM availability and functionality.
  • Troubleshoot and repair out-of-order ATMs.
  • Manage preventive maintenance schedules.
  • Serve as customer point of contact.
  • Support ATM operations in assigned territory.

About the role

ATM Coordinator

PNC is looking for an ATM Coordinator to join their ATM organization. This role will be responsible for ensuring maximum availability and functionality of assigned ATM machines, serving as the primary operational and support function for ATMs in the assigned territory. The ideal candidate will have knowledge of ATM servicing and experience with Excel. This position may be eligible for remote work in select geographic locations, with occasional in-office participation required.

Key Responsibilities

  • Coordinate assigned Branch and Off-Site ATM machines to provide maximum availability and functionality and meet business objectives.
  • Serve as the primary operational and support function for the ATMs in the assigned territory.
  • Dispatch technicians to troubleshoot and repair out-of-order equipment.
  • Analyze service problems and guide technicians in methods of problem resolution.
  • Act as a point of contact for internal and external customers as required to meet business objectives.
  • Administer a schedule for routine preventive maintenance.

About PNC Employees

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
  • Customer Focused: Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
  • Managing Risk: Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

  • Associate's degree or equivalent experience in a related field.
  • 3+ years of related experience or product knowledge.
  • Knowledge of ATM Servicing.
  • Experience utilizing Excel.
  • Microsoft Windows proficiency.
  • Skills in Accountability, Customer Service, Leveraging Technology, Personal Initiative, Prioritization, Researching, and Results-Oriented.

Benefits

PNC offers a comprehensive benefits package, including medical, dental, vision, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, educational assistance, and a wellness program. Paid time off includes maternity/parental leave, holidays, occasional absence days, and vacation days.

Key skills/competency

  • ATM Coordinator
  • ATM Servicing
  • Excel
  • Customer Service
  • Risk Management
  • Problem Solving
  • Equipment Servicing
  • Operational Functions
  • Prioritization
  • Accountability

Skills & topics

  • ATM Coordinator
  • ATM Servicing
  • Excel
  • Customer Service
  • Risk Management
  • Problem Solving
  • Equipment Servicing
  • Operational Functions
  • Prioritization
  • Accountability
  • Remote
  • Philadelphia

How to get hired

  • Customize your resume: Highlight your ATM servicing knowledge and Excel proficiency, tailoring it to the ATM Coordinator role at PNC.
  • Tailor your application: Emphasize your customer focus and risk management skills, aligning them with PNC's core values.
  • Prepare for interviews: Be ready to discuss your experience in troubleshooting, dispatching technicians, and managing maintenance schedules.
  • Showcase technical skills: Demonstrate your familiarity with Microsoft Windows and your ability to leverage technology effectively.
  • Research PNC's culture: Understand their commitment to customer satisfaction and risk management to align your responses.

Technical preparation

Master Excel for data analysis and scheduling.,Familiarize yourself with ATM servicing best practices.,Understand Microsoft Windows functionalities thoroughly.,Review PNC's Enterprise Risk Management Framework.

Behavioral questions

Describe a time you prioritized competing tasks effectively.,How do you ensure customer needs are met?,Share an example of how you managed risk.,Discuss a time you took personal initiative to solve a problem.

Frequently asked questions

What is the salary range for the ATM Coordinator position at PNC?
The base salary range for the ATM Coordinator position at PNC is $37,500.00 to $75,000.00 per year. Salaries may vary based on geographic location, market data, and individual skills, experience, and education.
Is the ATM Coordinator role at PNC remote?
This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.
What are the key qualifications for the ATM Coordinator role at PNC?
Key qualifications include an Associate's degree or equivalent experience, 3+ years of related experience, knowledge of ATM servicing, and proficiency in Excel and Microsoft Windows. Skills in accountability, customer service, leveraging technology, personal initiative, prioritization, researching, and results-orientation are also important.
Does PNC offer sponsorship for employment visas for the ATM Coordinator position?
No, PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
How can I request an accommodation for the application process for the ATM Coordinator role at PNC?
To request an accommodation, please contact PNC via email at AccommodationRequest@pnc.com with 'accommodation request' in the subject line, including your name, job ID, and preferred contact method. Alternatively, you can call 877-968-7762 and say 'Workday' for assistance.
What is the application window for the ATM Coordinator job at PNC?
The application window for this opening is expected to be posted for two business days from 06/04/2026, though this may be extended at the business's discretion.
What benefits does PNC offer full-time employees for the ATM Coordinator position?
PNC offers a comprehensive benefits package including medical, dental, vision coverage, life insurance, disability protection, 401(k) with match, pension and stock purchase plans, dependent care reimbursement, educational assistance, and a robust wellness program. Paid time off includes maternity/parental leave, holidays, occasional absence days, and vacation days.