Customer Success Manager

About the Role

Plytix is seeking a Customer Success Manager with an entrepreneurial spirit to join their Customer Success team in Europe. In this position, you will act as a trusted advisor for customers, guide them through onboarding and technical support, and help them grow their businesses using the Plytix Product Information Management (PIM) platform.

What You Will Do

• Be a brand ambassador and primary contact for customers.
• Guide clients through onboarding, training, and ongoing support.
• Develop strong customer relationships and ensure client success.
• Advance your expertise in the Plytix PIM platform.
• Collaborate with cross-functional teams across different time zones.

Timeline of Growth

After 1 month, you will start mastering the system with team support. After 3 months, you'll be managing your own portfolio and become a true brand ambassador. By 6 months, you will be recognized as a PIM expert with numerous happy customers.

Who You Are

• Fluent in English with strong communication skills.
• Emotionally intelligent, empathetic, and patient.
• An independent self-starter with 1-3 years B2B SaaS experience.
• Experienced in customer-facing roles with excellent organizational skills.
• Keen to learn and solve new challenges proactively.

Why Plytix?

Plytix is celebrated as one of the Best Places to Work in Spain. Enjoy a welcoming culture, competitive salary, private health insurance, catered lunches, unlimited ice cream and various perks such as gym discounts and flexible retribution vouchers.

Key Skills/Competency

• Customer Success
• PIM
• SaaS
• Onboarding
• Technical Support
• Training
• Relationship Management
• Communication
• Organization
• Problem-solving