Success Operations Manager
@ Pluralsight

Hybrid
$90,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXX******* @pluralsight.com
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Job Details

About the Role

Pluralsight’s Digital Success team is seeking a dedicated and detail-oriented individual contributor to help drive growth and scalability. Reporting to the Sr Director of Digital Customer Success, this role collaborates with leadership, operations, and data science teams for successful execution of key initiatives.

Who You’re Committed To Being

  • Support operational execution of customer success strategy.
  • Help build and optimize digital workflows.
  • Track and report KPIs for digital initiatives.

What You’ll Do

  • Align Digital Success strategy with key business partners.
  • Utilize tool stack (Salesforce, Gainsight, Pendo) for increasing retention.
  • Partner with CS teams to increase adoption of Gainsight.
  • Collaborate with finance and operations on capacity modeling.
  • Support day-to-day operations and task optimization.

Experience You’ll Bring

  • 2-4 years in SaaS operations at a SaaS company.
  • Bachelor's degree.
  • Hands-on experience with digital touch/scale product growth.
  • Proficiency in Excel, GSuite, Salesforce, Gainsight, and Pendo.
  • Familiarity with customer success processes and methodologies.

Work Arrangement

This is a remote role with on-site expectations (Tuesday through Thursday) for candidates within 45 miles of the Westlake/Dallas, TX office.

Why You’ll Love Working Here

  • Flexible blended work environment.
  • Mission-driven culture with strong DEIB commitment.
  • Competitive benefits including medical, unlimited PTO, and professional development funds.
  • Collaboration, autonomy and growth opportunities.

About Pluralsight

Pluralsight is a leading learning platform dedicated to accelerating technology skills. Thousands of organizations rely on its curated content, skill assessments, and immersive learning experiences to drive innovation.

Additional Information

  • This role is performed in an office or home office setting.
  • The annual US base salary range is $80,000 - $105,000 USD.
  • Applications must be submitted within 90 days of posting.
  • Beware of recruiting scams; communication will be from an @pluralsight.com email.

Key skills/competency

  • Digital Success
  • Customer Success
  • Operations
  • Data Analysis
  • Project Collaboration
  • Salesforce
  • Gainsight
  • Pendo
  • KPIs
  • Workflow Optimization
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How to Get Hired at Pluralsight

🎯 Tips for Getting Hired

  • Research Pluralsight's culture: Understand mission, DEIB values, and work setup.
  • Customize your resume: Highlight SaaS ops and digital success experience.
  • Emphasize technical skills: Excel in Salesforce, Gainsight, and Pendo.
  • Prepare for interviews: Focus on data analysis and operational insights.

📝 Interview Preparation Advice

Technical Preparation

Review Salesforce and Gainsight functionalities.
Practice data analysis with Excel and GSuite.
Study digital workflow optimization case studies.
Prepare KPI tracking and reporting methods.

Behavioral Questions

Describe a challenging digital project.
Explain cross-team collaboration experiences.
Discuss handling tight deadlines.
Share conflict resolution examples.

Frequently Asked Questions